Client Support & Service Coordinator (Hybrid)

Lloyd Recruitment Services Ltd; East Grinstead; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution

Hybrid working

Cycle to work scheme

Job summary

Lloyd Recruitment Services works with a well-established organisation on the outskirts of East Grinstead to recruit a Client Support Administrator. The role involves coordinating bookings, communicating with clients and assessors, and maintaining client records across internal systems.

You will monitor performance data, support reporting for management, and assist process improvements in a structured, deadline-driven environment.

Qualifications

• Experience in administration, coordination or scheduling.
• Excellent written and verbal communication.
• Strong attention to detail with the ability to multitask.
• Confident to work independently and as part of a team.
• Solid IT skills including Excel and CRM systems.

Responsibilities

• Coordinating service bookings and client communications.
• Liaising with assessors, clients and internal departments to ensure timely service delivery.
• Updating and maintaining client records across internal systems.
• Monitoring performance data and supporting reporting for management.
• Supporting process improvements and team-wide admin projects.
• Handling incoming queries and escalating when necessary.
• Maintaining quality control processes.

Skills

Communication skills

Attention to detail

Multitasking

Independent working

Teamwork

Tools

Excel

CRM systems

Job description

Lloyd Recruitment Services works with a well-established organisation on the outskirts of East Grinstead to recruit a Client Support Administrator. The role involves coordinating bookings, communicating with clients and assessors, and maintaining client records across internal systems.

You will monitor performance data, support reporting for management, and assist process improvements in a structured, deadline-driven environment.