Client Support Administrator

Confidential; East Grinstead; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution

Hybrid working

Cycle to work scheme

Job summary

Lloyd Recruitment Services is recruiting a Client Support Administrator on the outskirts of East Grinstead. The role offers hybrid working, 25 days holiday, and a pension contribution, enabling you to balance responsibilities across teams while maintaining strong client relations.

You will coordinate bookings, communicate with clients and assessors, and maintain records in CRM systems, contributing to timely service delivery and data-driven management reporting.

Qualifications

• Experience in an administration, coordination, or scheduling role.
• Excellent communication skills, both written and verbal.
• Great attention to detail and ability to multitask.
• Solid IT skills including Excel and CRM systems.
• Confident working independently and as part of a team.
• Someone who thrives in a structured, deadline-driven environment.

Responsibilities

• Coordinating service bookings and client communications.
• Liaising with assessors, clients, and internal departments to ensure accurate and timely service delivery.
• Updating and maintaining client records across internal systems.
• Monitoring performance data and supporting reporting for management.
• Supporting process improvements and team-wide admin projects.
• Handling incoming queries and escalating when necessary.
• Maintaining quality control processes.

Skills

Administration

Coordination

Scheduling

Communication

Tools

Excel

CRM systems

Job description

Client Support Administrator

Location - Outskirts of East Grinstead

Salary - Up to 26,500

Lloyd Recruitment Services is excited to be working with a well-established organisation on the outskirts of East Grinstead that's looking to expand its operations team with the addition of a Client Support Administrator.
This is a fantastic opportunity for someone who enjoys working in a varied, fast-paced environment where no two days are the same. You'll play an important part in ensuring smooth coordination different teams and clients.

The opportunity offers:

• - 25 days holiday
• - Pension contribution
• - Hybrid working
• - Cycle to work scheme

Your key responsibilities will include:

• - Coordinating service bookings and client communications
• - Liaising with assessors, clients, and internal departments to ensure accurate and timely service delivery
• - Updating and maintaining client records across internal systems
• - Monitoring performance data and supporting reporting for management
• - Supporting process improvements and team-wide admin projects
• - Handling incoming queries and escalating when necessary
• - Maintaining quality control processes

What we’re looking for:

• - Experience in an administration, coordination, or scheduling role
• - Excellent communication skills, both written and verbal
• - Great attention to detail and ability to multitask
• - Solid IT skills including Excel and CRM systems
• - Confident working independently and as part of a team
• - Someone who thrives in a structured, deadline-driven environment

Extra Information:

• - Refer a friend and earn up to 500 (see website for details).
• - Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful.
• - By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website).

Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.