Client Support & Coordination Specialist

Confidential; East Grinstead; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution

Hybrid working

Cycle to work scheme

Job summary

Lloyd Recruitment Services is recruiting a Client Support Administrator on the outskirts of East Grinstead. The role offers hybrid working, 25 days holiday, and a pension contribution, enabling you to balance responsibilities across teams while maintaining strong client relations.

You will coordinate bookings, communicate with clients and assessors, and maintain records in CRM systems, contributing to timely service delivery and data-driven management reporting.

Qualifications

• Experience in an administration, coordination, or scheduling role.
• Excellent communication skills, both written and verbal.
• Great attention to detail and ability to multitask.
• Solid IT skills including Excel and CRM systems.
• Confident working independently and as part of a team.
• Someone who thrives in a structured, deadline-driven environment.

Responsibilities

• Coordinating service bookings and client communications.
• Liaising with assessors, clients, and internal departments to ensure accurate and timely service delivery.
• Updating and maintaining client records across internal systems.
• Monitoring performance data and supporting reporting for management.
• Supporting process improvements and team-wide admin projects.
• Handling incoming queries and escalating when necessary.
• Maintaining quality control processes.

Skills

Administration

Coordination

Scheduling

Communication

Tools

Excel

CRM systems

Job description

Lloyd Recruitment Services is recruiting a Client Support Administrator on the outskirts of East Grinstead. The role offers hybrid working, 25 days holiday, and a pension contribution, enabling you to balance responsibilities across teams while maintaining strong client relations.

You will coordinate bookings, communicate with clients and assessors, and maintain records in CRM systems, contributing to timely service delivery and data-driven management reporting.