Client Support Administrator

Lloyd Recruitment - East Grinstead; East Grinstead; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Pension contribution

Cycle to work scheme

Job summary

Lloyd Recruitment Services is partnering with a well-established organisation on the outskirts of East Grinstead to recruit a Client Support Administrator. In this varied, fast-paced role you will coordinate bookings, communicate with clients, and support cross-team workflow.

You will maintain client records in internal systems, monitor performance data, and help drive process improvements. The role offers hybrid working, 25 days holiday, pension contribution, and opportunities to develop IT and

Qualifications

• Experience in administration, coordination or scheduling.
• Excellent written and verbal communication skills.
• Great attention to detail and ability to multitask.
• Strong IT skills with Excel and CRM systems.
• Capable of working independently and as part of a team.
• Thrives in a structured, deadline-driven environment.

Responsibilities

• Coordinating service bookings and client communications
• Liaising with assessors, clients, and internal departments to ensure accurate and timely service delivery
• Updating and maintaining client records across internal systems
• Monitoring performance data and supporting reporting for management
• Supporting process improvements and team-wide admin projects
• Handling incoming queries and escalating when necessary
• Maintaining quality control processes

Skills

Administration experience

Coordination

Scheduling

Excellent communication

Attention to detail

Multitasking

Independent & team

Tools

Excel

CRM systems

Job description

Client Support Administrator

Location - Outskirts of East Grinstead

Salary - Up to £26,500

Lloyd Recruitment Services is excited to be working with a well-established organisation on the outskirts of East Grinstead that’s looking to expand its operations team with the addition of a Client Support Administrator.

This is a fantastic opportunity for someone who enjoys working in a varied, fast-paced environment where no two days are the same. You’ll play an important part in ensuring smooth coordination different teams and clients.

Key responsibilities

• Coordinating service bookings and client communications
• Liaising with assessors, clients, and internal departments to ensure accurate and timely service delivery
• Updating and maintaining client records across internal systems
• Monitoring performance data and supporting reporting for management
• Supporting process improvements and team-wide admin projects
• Handling incoming queries and escalating when necessary
• Maintaining quality control processes

What we’re looking for

• Experience in an administration, coordination, or scheduling role
• Excellent communication skills, both written and verbal
• Great attention to detail and ability to multitask
• Solid IT skills including Excel and CRM systems
• Confident working independently and as part of a team
• Someone who thrives in a structured, deadline-driven environment

Benefits

• 25 days holiday
• Pension contribution
• Hybrid working
• Cycle to work scheme

Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer