Client Support Administrator

Lloyd Recruitment Services Ltd; East Grinstead; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution

Cycle to work scheme

Job summary

Lloyd Recruitment Services Ltd on the outskirts of East Grinstead is seeking a Client Support Administrator to join a busy operations team. You will coordinate service bookings and client communications, liaise with assessors and internal departments, and keep client records up to date.

This varied, deadline-driven role requires good IT skills, Excel and CRM experience, and the ability to work independently or as part of a team.

Qualifications

• Experience in an administration, coordination, or scheduling role.
• Excellent written and verbal communication skills.
• Great attention to detail and ability to multitask.
• Solid IT skills including Excel and CRM systems.
• Confident working independently and as part of a team.
• Structured, deadline-driven environment.
• Due to high application volumes, only shortlisted candidates will be contacted.

Responsibilities

• Coordinating service bookings and client communications.
• Liaising with assessors, clients, and internal departments to ensure accurate and timely service delivery.
• Updating and maintaining client records across internal systems.
• Monitoring performance data and supporting reporting for management.
• Supporting process improvements and team-wide admin projects.
• Handling incoming queries and escalating when necessary.
• Maintaining quality control processes.

Skills

Communication skills

Attention to detail

Excel

CRM systems

Independent worker

Tools

Excel

CRM systems

Job description

Salary: GBP25000 - GBP26500 per annum

Client Support Administrator

Location - Outskirts of East Grinstead

Salary - Up to £26,500

Lloyd Recruitment Services is excited to be working with a well-established organisation on the outskirts of East Grinstead that’s looking to expand its operations team with the addition of a Client Support Administrator.

This is a fantastic opportunity for someone who enjoys working in a varied, fast-paced environment where no two days are the same. You'll play an important part in ensuring smooth coordination different teams and clients.

The opportunity offers:

• 25 days holiday
• Pension contribution
• Cycle to work scheme

Your key responsibilities will include:

• Coordinating service bookings and client communications
• Liaising with assessors, clients, and internal departments to ensure accurate and timely service delivery
• Updating and maintaining client records across internal systems
• Monitoring performance data and supporting reporting for management
• Supporting process improvements and team-wide admin projects
• Handling incoming queries and escalating when necessary
• Maintaining quality control processes

What we're looking for:

• Experience in an administration, coordination, or scheduling role
• Excellent communication skills, both written and verbal
• Great attention to detail and ability to multitask
• Solid IT skills including Excel and CRM systems
• Confident working independently and as part of a team
• Someone who thrives in a structured, deadline-driven environment
• Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful.
• By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website).

Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.