Client Support & Logistics Coordinator

Iforce Ltd; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Iforce Ltd in the United Kingdom seeks a Client Support Administrator to be the first contact for our clients, delivering excellent service. You will resolve queries, manage stock and orders for allocated clients, and liaise with internal teams to achieve optimal solutions for incoming queries.

You will handle SAP-driven order processing, maintain stock controls, and generate client reports, ensuring timely and accurate communication.

Qualifications

• Excellent communication skills and attention to detail.
• Ability to work in a pressurised environment and manage multiple tasks.
• Negotiation skills and ability to influence decisions.
• Proficient with MS Word, Outlook and Excel.

Responsibilities

• Ensure timely receipt of sales orders and provide accurate data to the warehouse.
• Record manual orders in SAP with a 5-point check.
• Follow up missing orders with clients and confirm receipt.
• Avoid duplicate orders and manage stock allocations to fulfill orders.
• Maintain SAP stock settings and resolve SAP EDI issues.
• Provide client reports and traceability within agreed timescales.
• Communicate with internal teams to resolve client queries promptly.
• Manage a portfolio of clients daily to ensure high service levels.

Skills

Communication

Attention to detail

Work under pressure

Initiative

Negotiation

Prioritisation

Customer service

MS Word

Excel

Outlook

Teamwork

Professionalism

Stock management

Tools

SAP

Job description

Iforce Ltd in the United Kingdom seeks a Client Support Administrator to be the first contact for our clients, delivering excellent service. You will resolve queries, manage stock and orders for allocated clients, and liaise with internal teams to achieve optimal solutions for incoming queries.

You will handle SAP-driven order processing, maintain stock controls, and generate client reports, ensuring timely and accurate communication.