Client Support Administrator

Iforce Ltd; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Iforce Ltd in the United Kingdom seeks a Client Support Administrator to be the first contact for our clients, delivering excellent service. You will resolve queries, manage stock and orders for allocated clients, and liaise with internal teams to achieve optimal solutions for incoming queries.

You will handle SAP-driven order processing, maintain stock controls, and generate client reports, ensuring timely and accurate communication.

Qualifications

• Excellent communication skills and attention to detail.
• Ability to work in a pressurised environment and manage multiple tasks.
• Negotiation skills and ability to influence decisions.
• Proficient with MS Word, Outlook and Excel.

Responsibilities

• Ensure timely receipt of sales orders and provide accurate data to the warehouse.
• Record manual orders in SAP with a 5-point check.
• Follow up missing orders with clients and confirm receipt.
• Avoid duplicate orders and manage stock allocations to fulfill orders.
• Maintain SAP stock settings and resolve SAP EDI issues.
• Provide client reports and traceability within agreed timescales.
• Communicate with internal teams to resolve client queries promptly.
• Manage a portfolio of clients daily to ensure high service levels.

Skills

Communication

Attention to detail

Work under pressure

Initiative

Negotiation

Prioritisation

Customer service

MS Word

Excel

Outlook

Teamwork

Professionalism

Stock management

Tools

SAP

Job description

As part of our,Chilled & Freshdivision, we have an exciting opportunity to join the team as a Client Support Administrator., As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.

Key Duties of a Client Support Administrator:

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
• Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled
• Control of customer shelf life settings within SAP
• Manage EDI crashes within SAP, processing failures and resolving issues
• Cap and allocate stocks to orders capturing fulfilment to customers where requested
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status' upon request
• Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner
• Provide client reports that are accurate and communicated within the agreed timeframes
• Ensure a positive client experience through high quality service and communication thereby attaining client retention
• Provide detailed traceability reports to clients within an agreed timescale
• Obtain special costs for one off delivery points and off delivery destinations
• Communicate with internal teams to achieve query resolution for clients
• Looking after a portfolio of clients on a daily basis

What you’ll need ...

• Excellent verbal and written communication skills
• Exceptional attention to detail
• Ability to work in a pressurised environment
• Ability to work using own initiative
• Negotiating skills - ability to influence and steer
• Effectively prioritising work load in order to meet set deadlines
• Customer Service driven, in order to maintain a high level of customer focus
• Computer literate particularly with MS Word, Outlook and Excel
• Be a good team worker demonstrating loyalty and commitment to the organisation and team members
• Professional, approachable and helpful to ensure smooth running of the general operation