Dynamic Supply Chain Ops Coordinator SAP Customer Service

Confidential; Coventry; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension

Sick pay

Discount scheme

Cycle to Work

Long Service Awards

Employee Assistance Programme

Death in Service

Job summary

Major Recruitment is recruiting for a Supply Chain Operations Coordinator to join our client's team in Coventry on a permanent basis.

This role suits someone with experience in Customer Service, Order Processing or Supply Chain who thrives in a fast-paced environment and is committed to delivering excellent customer service.

Key responsibilities include processing orders in SAP, handling enquiries and coordinating with Warehouse, Production and Logistics to maintain service levels.

Qualifications

• Minimum 2 years' experience in Customer Service, Order Processing or Supply Chain.
• Experience using ERP systems (SAP preferred).
• Excellent communication and organisational skills.
• Strong attention to detail.
• Ability to manage multiple priorities in a busy environment.
• A proactive, customer-focused approach.

Responsibilities

• Process customer orders accurately using ERP systems (SAP).
• Manage customer enquiries, order confirmations and complaints.
• Act as the main point of contact for customer queries.
• Maintain accurate order, delivery, stock and credit documentation.
• Coordinate with Warehouse, Production, Planning, Transport and Sales teams.
• Prioritise workloads to maintain customer service levels.
• Identify and resolve operational issues and support process improvements.

Skills

Customer service

Order processing

Supply chain

Communication

Tools

SAP

Job description

Major Recruitment is recruiting for a Supply Chain Operations Coordinator to join our client's team in Coventry on a permanent basis.

This role suits someone with experience in Customer Service, Order Processing or Supply Chain who thrives in a fast-paced environment and is committed to delivering excellent customer service.

Key responsibilities include processing orders in SAP, handling enquiries and coordinating with Warehouse, Production and Logistics to maintain service levels.