Client Support & Order Management Specialist

I force; Hopton; On-site; GBP 25,000 - 31,000; Full time

Job summary

I force is seeking a Client Support Administrator to join our Chilled & Fresh division on a 12-month fixed-term contract. You will be the first point of contact for our clients, resolving queries and managing stock and orders using SAP, with strong emphasis on service quality and timely communications.

Responsibilities include processing orders, coordinating with internal teams, handling EDI issues, and providing accurate client reporting.

Qualifications

• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work in a pressurised environment.
• Ability to work using own initiative.
• Negotiating skills – ability to influence and steer.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.
• Computer literate particularly with MS Word, Outlook and Excel.
• Be a good team worker demonstrating loyalty and commitment to the organisation and team members.
• Professional, approachable and helpful to ensure smooth running of the general operation.

Responsibilities

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
• Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled
• Control of customer shelf life settings within SAP
• Manage EDI crashes within SAP, processing failures and resolving issues
• Cap and allocate stocks to orders capturing fulfilment to customers where requested
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status' upon request
• Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner
• Provide client reports that are accurate and communicated within the agreed timeframes
• Ensure a positive client experience through high quality service and communication thereby attaining client retention
• Provide detailed traceability reports to clients within an agreed timescale
• Obtain special costs for one off delivery points and off delivery destinations
• Communicate with internal teams to achieve query resolution for clients
• Looking after a portfolio of clients on a daily basis

Tools

SAP

EDI

Job description

I force is seeking a Client Support Administrator to join our Chilled & Fresh division on a 12-month fixed-term contract. You will be the first point of contact for our clients, resolving queries and managing stock and orders using SAP, with strong emphasis on service quality and timely communications.

Responsibilities include processing orders, coordinating with internal teams, handling EDI issues, and providing accurate client reporting.