Client Onboarding Co-Ordinator

Starting Point Recruitment; Birmingham; On-site; GBP 24,000 - 28,000; Full time

Job summary

A recruitment agency in Birmingham is seeking a proactive Client Engagement Coordinator to manage participant reviews and provide support to Progression Coaches and Skills Trainers. In this full-time role, you will build relationships with participants and employers, ensuring high-quality administrative support. The ideal candidate will be organised, possess strong communication skills, and have experience in data management. A supportive team environment and opportunities for professional growth await you.

Benefits

Company pension

Health & wellbeing programme

Qualifications

• Ability to work independently and as part of a team.
• Experience working with participants, employers, or external organisations.
• Knowledge of financial management and compliance standards (desirable).

Responsibilities

• Provide administrative and operational support to Progression Coaches and Trainers.
• Maintain effective relationships with participants and employers.
• Monitor and maintain service quality, implementing corrective actions.

Skills

Experience in administration and data management

Proficiency in Microsoft Word, Excel, and Access

Strong organisational skills

Excellent communication and interpersonal skills

Job description

Salary £24000 per annum, Benefits: Company pension Health & wellbeing programme

Job details

Job description, work day and responsibilities

Job Title:Client Engagement Coordinator
Location:Birmingham
Salary:£24,000 per annum
About the Role:
We are looking for an organised and proactiveClient Engagement Coordinatorto join our team in Birmingham. This role is crucial in ensuring participants and employers receive outstanding support, enabling successful outcomes for everyone involved. You will manage participant reviews, support Progression Coaches and Skills Trainers, and ensure all administrative tasks are completed to the highest standards.
Key Responsibilities:

• Provide administrative and operational support to Progression Coaches, Skills Trainers, and the In-Work Support Team.
• Maintain effective relationships with participants and employers, ensuring all interactions are professional and impactful.
• Complete and track participant paperwork and data entry, ensuring quality and contractual compliance.
• Support participants in overcoming barriers by referring them to childcare, training, and benefits assistance.
• Assist with organising and managing participant meetings, interventions, and reviews.
• Build and maintain relationships with local employers and organisations to create job and training opportunities.
• Support financial management by reconciling participant spend logs and ensuring compliance with regulations.
• Monitor and maintain service quality, implementing corrective actions where necessary.

Skills and Experience:

• Experience in administration and data management.
• Proficiency in Microsoft Word, Excel, and Access.
• Ability to work independently and as part of a team.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Experience working with participants, employers, or external organisations.
• Knowledge of financial management and compliance standards (desirable).

Why Join Us?

• Be part of a supportive and dynamic team.
• Opportunities for personal and professional growth.
• Make a real difference in helping participants achieve their goals.

Job Types: Full-time, Permanent

Pay: From £24,000.00 per year

Benefits:

• Company pension
• Health & wellbeing programme

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Do you have strong communication skills?

Experience:

• Customer service: 3 years (preferred)
• Microsoft Office: 2 years (preferred)

Work Location: In person