Client Support Advisor

Vero HR Ltd; Melton Mowbray; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Ongoing training and development

Supportive team environment

Job summary

Vero HR Ltd on behalf of our client, a UK based financial services provider, is seeking a Client Support Advisor to join our busy Contact Centre in Melton Mowbray. You will be the first point of contact for customers, guiding them through their finance options, handling calls, emails and live chat with empathy.

The role offers a competitive salary of £27,000, 25 days annual leave plus bank holidays, and ongoing training.

Qualifications

• Excellent communication and people skills.
• Experience in a contact centre or customer-facing role.
• Strong attention to detail and organisation.
• A positive, solution focused attitude.
• Confidence using computers and Microsoft Office.
• Resilience and the ability to thrive in a busy environment.
• Live within a commutable distance to Melton Mowbray offices.

Responsibilities

• Handling inbound calls and supporting customers with their accounts.
• Making proactive outbound calls regarding payments and account updates.
• Resolving queries quickly and efficiently.
• Supporting customers across phone, email, and live chat.
• Working closely with internal teams to deliver smooth resolutions.
• Contributing ideas to improve the customer experience.

Skills

Communication

Customer service

Attention to detail

Solution oriented

MS Office

Resilience

commuting distance

Tools

Microsoft Office

Job description

We are the internal recruitment partner for our client, a UK based financial services provider that offers interest free payment solutions, primarily within the automotive sector.

Are you a great communicator who enjoys helping people and solving problems? We're looking for a Client Support Advisor to join our friendly, fast paced Contact Centre team.

In this role, you'll be the first point of contact for our customers guiding them through their finance options, answering questions, and providing practical solutions with empathy and professionalism. Every conversation you have will make a real difference to someone's day.

Responsibilities:

• Handling inbound calls and supporting customers with their accounts
• Making proactive outbound calls regarding payments and account updates
• Resolving queries quickly and efficiently
• Supporting customers across phone, email, and live chat
• Working closely with internal teams to deliver smooth resolutions
• Contributing ideas to improve the customer experience

The successful candidate will be able to demonstrate the following:

• Excellent communication and people skills
• Experience in a contact centre or customer-facing role
• Strong attention to detail and organisation
• A positive, solution focused attitude
• Confidence using computers and Microsoft Office
• Resilience and the ability to thrive in a busy environment
• Live within a commutable distance to the offices in Melton Mowbray

In return we are offering:

• Competitive salary of £27,000
• Working pattern: Alternating weekly shifts - Week 1: 8am-5pm, Week 2: 9am-6pm with a requirement to work every other Saturday 9am - 3pm with a day off in the week.
• 25 days annual leave plus bank holidays.
• Supportive team environment
• Ongoing training and development
• Opportunity to grow your career