Client Support Advisor — Shape FinTech Customer Experience

Vero HR Ltd; Melton Mowbray; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Ongoing training and development

Supportive team environment

Job summary

Vero HR Ltd on behalf of our client, a UK based financial services provider, is seeking a Client Support Advisor to join our busy Contact Centre in Melton Mowbray. You will be the first point of contact for customers, guiding them through their finance options, handling calls, emails and live chat with empathy.

The role offers a competitive salary of £27,000, 25 days annual leave plus bank holidays, and ongoing training.

Qualifications

• Excellent communication and people skills.
• Experience in a contact centre or customer-facing role.
• Strong attention to detail and organisation.
• A positive, solution focused attitude.
• Confidence using computers and Microsoft Office.
• Resilience and the ability to thrive in a busy environment.
• Live within a commutable distance to Melton Mowbray offices.

Responsibilities

• Handling inbound calls and supporting customers with their accounts.
• Making proactive outbound calls regarding payments and account updates.
• Resolving queries quickly and efficiently.
• Supporting customers across phone, email, and live chat.
• Working closely with internal teams to deliver smooth resolutions.
• Contributing ideas to improve the customer experience.

Skills

Communication

Customer service

Attention to detail

Solution oriented

MS Office

Resilience

commuting distance

Tools

Microsoft Office

Job description

Vero HR Ltd on behalf of our client, a UK based financial services provider, is seeking a Client Support Advisor to join our busy Contact Centre in Melton Mowbray. You will be the first point of contact for customers, guiding them through their finance options, handling calls, emails and live chat with empathy.

The role offers a competitive salary of £27,000, 25 days annual leave plus bank holidays, and ongoing training.