Senior Client Support & SAP Coordinator (12-Month FTC)

Culina; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary sacrifice car scheme

Wellbeing support

Eye care vouchers

Reward & Recognition

Retail discounts

Job summary

Culina is seeking a Senior Client Support Administrator for our Chilled & Fresh division. You will be the first point of contact for key clients, managing queries and stock/order management within SAP, while coordinating with internal teams to deliver swift resolutions.

This fixed-term 12-month FTC role focuses on delivering superior customer service, accurate order processing, and proactive communication to ensure client satisfaction and retention.

Qualifications

• Excellent verbal and written communication required.
• Attention to detail and accuracy essential.
• Ability to work in a pressurised environment and meet deadlines.
• Proactive, with good initiative and problem solving.
• Team player with commitment to the organisation.
• Proficient in MS Word, Outlook and Excel.

Responsibilities

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
• Key manual orders onto SAP ensuring a 5 point check is completed for each order processed.
• Chase any missing/outstanding orders with the client obtaining clarification of receipt or non-receipt.
• Control duplicate receipt of orders communicating to the client and confirming if orders are to be processed or cancelled.
• Control of customer shelf life settings within SAP.
• Manage EDI crashes within SAP, processing failures and resolving issues.
• Cap and allocate stocks to orders capturing fulfilment to customers where requested.
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request.
• Deal with Clients face to face, by phone or email, ensuring queries are dealt with are managed in a timely and professional manner.
• Provide Client reports that are accurate and communicated within the agreed timeframes.
• Ensure positive client experience through high quality service and communication thereby attaining client retention.
• Provide detailed traceability reports to clients within an agreed timescale.
• Obtain special costs for one off delivery points and off delivery destinations.
• Communicate with internal and teams to achieve query resolution for Clients.
• Train new starters on full end to end processes.
• Support and work alongside Client Support Supervisors providing assistance where required.
• Help towards maintaining adequate holiday and sickness cover throughout the team.
• To learn and understand each Client’s needs and requirements to allow cover to run smoothly and effectively.
• Identify key areas of improvement of the day to day running of each account.
• Ensuring with the support of the Supervisors each personnel has a balanced workload.

Skills

Excellent communication

Attention to detail

Working under pressure

Initiative

Team worker

MS Word/Outlook/Excel

Customer service oriented

Negotiation skills

Flexible

Tools

SAP

Job description

Culina is seeking a Senior Client Support Administrator for our Chilled & Fresh division. You will be the first point of contact for key clients, managing queries and stock/order management within SAP, while coordinating with internal teams to deliver swift resolutions.

This fixed-term 12-month FTC role focuses on delivering superior customer service, accurate order processing, and proactive communication to ensure client satisfaction and retention.