Client Support & Admin Coordinator

Confidential; London Borough of Bromley; On-site; GBP 24,000 - 29,000; Full time

Job summary

Confidential in Bromley is seeking a Client Support Administrator to manage client communications, keep databases and financial records accurate, and support Senior Management, Operations and Finance with timely, professional correspondence.

Responsibilities include monitoring inboxes, responding to client queries promptly, escalating when needed, updating key client and assessment data, maintaining high standards of written communication, and assisting the finance team to ensure accounts are

Qualifications

• Strong client communication abilities.
• Ability to resolve issues independently and escalate as needed.
• Solid administrative skills with high accuracy.

Responsibilities

• Monitor personal and shared inboxes and client communications.
• Respond to client queries promptly and professionally.
• Escalate queries to management when required.
• Keep databases updated with key client and assessment information.
• Maintain professional written communication standards.
• Support finance teams to keep accounts up to date and accurately recorded.
• Identify assessments at risk of delay and inform clients proactively.

Skills

Client communication

Issue resolution

Administrative skills

Attention to detail

Cross-department collaboration

Job description

Confidential in Bromley is seeking a Client Support Administrator to manage client communications, keep databases and financial records accurate, and support Senior Management, Operations and Finance with timely, professional correspondence.

Responsibilities include monitoring inboxes, responding to client queries promptly, escalating when needed, updating key client and assessment data, maintaining high standards of written communication, and assisting the finance team to ensure accounts are