Client Success Strategist - Turning Data Into Impact

William Reed Ltd; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Long service holiday reward

Office closed for holidays

Holiday purchase scheme

MeDay

Volunteering day

Hybrid and agile working

Enhanced pension contributions

Life assurance

Group Income Protection

Equity, Diversity and Inclusion

Cycle to Work

Electric Car scheme

Job summary

William Reed Ltd. is seeking a Customer Success Executive to champion the value of our marketing solutions for brands like The Grocer, Convenience Store and Forecourt Trader.

You’ll translate campaign performance and audience insights into compelling stories that support retention and growth. You’ll collaborate with digital, print, events and partnerships teams to strengthen client presentations, refine reporting, and enhance the overall client experience.

Qualifications

• Commercial awareness and ability to translate data into insights.
• Strong data interpretation and reporting skills.
• Excellent written and verbal communication.

Responsibilities

• Produce campaign reports, insights and evidence to demonstrate performance against client objectives.
• Strengthen sales proposals and client presentations with audience insight and case studies.
• Create client-facing materials that turn data and outcomes into compelling stories.
• Coordinate campaign information from multiple sources and ensure accurate reporting.
• Maintain case studies, testimonials and sales tools for commercial conversations.
• Collaborate with sales, editorial, marketing, events, audience and data teams to improve client outcomes.
• Support renewal discussions by providing insights and evidence to drive retention and growth.
• Partner with teams to develop engaging client communications across channels.

Skills

Commercial awareness

Data interpretation

Presentation skills

Communication

Organisational skills

Stakeholder management

Job description

William Reed Ltd. is seeking a Customer Success Executive to champion the value of our marketing solutions for brands like The Grocer, Convenience Store and Forecourt Trader.

You’ll translate campaign performance and audience insights into compelling stories that support retention and growth. You’ll collaborate with digital, print, events and partnerships teams to strengthen client presentations, refine reporting, and enhance the overall client experience.