Client Success Specialist (Remote UK)

Amiqus; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private health cover with Vitality

34 days annual leave

5% matched pension contribution

Enhanced family leave

Quarterly in-person meetups and team

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Job summary

Amiqus, the UK’s trusted compliance and onboarding platform, is hiring for a Client Success role. Based remotely in the UK or from our Edinburgh HQ, you’ll be the primary contact for day-to-day client queries across accounts and help deliver personalised support.

You’ll work with a cross-functional team, manage renewals, upsells, onboarding for lower value clients, and contribute to knowledge base while ensuring SLAs and delivering insights from client metrics.

Qualifications

• Proven track record of delivering high-quality customer support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and proactive issue resolution.
• Analytical mindset with ability to interpret data.
• Excellent organisation and time management under pressure.

Responsibilities

• Serve as a primary contact for day-to-day client queries across accounts.
• Complete managed services tasks, client reporting, and DBS approvals.
• Analyze client metrics to spot trends and inform decisions.
• Educate clients on product features and best practices.
• Collaborate with teams to implement fixes and resolve issues.
• Manage a pooled portfolio of accounts including renewals and upsell opportunities.
• Deliver onboarding for new lower value clients under £10K.

Skills

Customer support

Communication skills

Problem solving

Analytical mindset

Time management

Job description

Amiqus, the UK’s trusted compliance and onboarding platform, is hiring for a Client Success role. Based remotely in the UK or from our Edinburgh HQ, you’ll be the primary contact for day-to-day client queries across accounts and help deliver personalised support.

You’ll work with a cross-functional team, manage renewals, upsells, onboarding for lower value clients, and contribute to knowledge base while ensuring SLAs and delivering insights from client metrics.