Strategic Client Manager – Remote (UK)

Symplicity Corporation; Greater London; Remote; GBP 42,000 - 56,000; Full time

Job summary

Symplicity Corporation in London, UK seeks a Client Manager to join the Client Success team. This remote, full-time role focuses on building trusted client relationships, driving adoption, and delivering value across the client lifecycle from onboarding to growth.

You will collaborate with internal teams to define KPIs, support renewals, and identify opportunities for expansion while ensuring exceptional customer experiences in Higher Education environments.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience in Client Success / Account Management in SaaS or Higher Education.
• Strong interest in the Higher Education sector.
• Excellent verbal and written communication.
• Strong problem-solving, analytical, and organizational skills.
• Customer-focused mindset with goal-oriented mindset.
• Self-motivated and able to work remotely.
• Collaborative, flexible team player.
• Professionalism and strong ethical standards.

Responsibilities

• Build and maintain relationships with assigned clients, acting as a strategic advisor and primary point of contact.
• Drive successful delivery and implementation of new services while ensuring a smooth transition and ongoing client engagement.
• Partner with clients to understand goals, challenges, and priorities, and help establish KPIs and success measures.
• Drive product adoption and help clients maximize value and ROI.
• Identify upsell and cross-sell opportunities with Account Executives.
• Monitor client health and manage at-risk accounts.
• Develop knowledge of Symplicity products and Higher Education trends.
• Provide guidance, training, and ongoing product support.
• Develop client case studies, testimonials, and references with internal teams.
• Encourage client engagement through webinars, roadshows, and feedback sessions.
• Collaborate with Billing to resolve invoicing and sales queries.
• Assist with implementation of new Symplicity solutions with Transition Support Specialists.
• Maintain regular communication to ensure satisfaction and engagement.
• Work cross-functionally to meet client needs.
• Other duties as assigned.

Skills

Client Success

Account Management

Higher Education sector

Communication skills

Problem solving

Organizational skills

Remote work

Team player

Professionalism

Education

Bachelor’s degree or equivalent professional experience

Job description

Symplicity Corporation in London, UK seeks a Client Manager to join the Client Success team. This remote, full-time role focuses on building trusted client relationships, driving adoption, and delivering value across the client lifecycle from onboarding to growth.

You will collaborate with internal teams to define KPIs, support renewals, and identify opportunities for expansion while ensuring exceptional customer experiences in Higher Education environments.