Remote UK: Client Support Analyst — Data Insights

Oxford Data Plan; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing FinTech company in the UK is seeking a dedicated Client Support Analyst to manage client inquiries and collaborate between technical and commercial teams. This remote role involves responding to client questions quickly and translating technical information into accessible communication. The ideal candidate will have excellent communication skills, experience in client-facing roles, and a comfort level with data. Opportunities for working a flexible schedule to align with US clients are available.

Qualifications

• Proven ability to respond to client questions and tickets efficiently.
• Experience collaborating with technical and operations teams.
• Comfort with urgent client inquiries requiring quick responses.

Responsibilities

• Respond to client questions and tickets raised by the Revenue team.
• Liaise with data scientists and analysts for complex inquiries.
• Translate technical information into clear responses for clients.
• Identify recurring questions and improve support materials.
• Collaborate with the Director of Operations and Customer Success Head.

Skills

Excellent written and verbal communication skills

Experience working across technical and commercial teams

Comfortable working with data

Confident and resilient in managing priorities

Tools

SQL

Python

Job description

A fast-growing FinTech company in the UK is seeking a dedicated Client Support Analyst to manage client inquiries and collaborate between technical and commercial teams. This remote role involves responding to client questions quickly and translating technical information into accessible communication. The ideal candidate will have excellent communication skills, experience in client-facing roles, and a comfort level with data. Opportunities for working a flexible schedule to align with US clients are available.