Customer Implementation Lead — SaaS Platform (Remote/Hybrid)

Primis; Greater London; Hybride; GBP 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Learning and development budget

Health and life insurance

Résumé du poste

Primis is hiring its first UK-based Customer Success Manager. This implementation-first role covers kick-off through renewal, with ownership of multiple projects and hands-on platform configuration. You’ll be the main post-sales contact for a portfolio of high-value accounts, driving adoption, escalation management and product feedback.

In this hybrid London-based team, you’ll coordinate with stakeholders, travel as needed, and grow into a growth-focused CSM role within a global SaaS company.

Qualifications

• Proven, hands-on experience delivering complex B2B software implementations.
• 5+ years in a customer-facing delivery or success role (implementation consultant, technical PM, TAM, or similar).
• Solid grasp of APIs and system integrations; able to explain technical workflows to non-technical stakeholders.
• Strong project management and stakeholder coordination; comfortable engaging with C-suite.
• Startup mindset: pragmatic, adaptable and able to work independently.
• Professional English; willingness to travel when needed (planned, not constant).

Responsabilités

• Own end-to-end customer implementations, from kick-off to go-live and hyper-care.
• Manage multiple projects simultaneously: timelines, dependencies, risks, stakeholder comms.
• Configure and customise the platform (no coding required).
• Lead requirements gathering and translate business needs into platform solutions.
• Deliver customer training, remotely or on-site.
• Serve as main post-sale contact for 10–20 high-value accounts.
• Run cadence calls and QBRs, drive adoption and expansion.
• Own escalations and account health with Support, R&D and Product.
• Provide customer insight to inform the product roadmap.

Connaissances

B2B software implementations

APIs & system integrations

Project management

Stakeholder coordination

English proficiency

Startup mindset

Description du poste

Primis is hiring its first UK-based Customer Success Manager. This implementation-first role covers kick-off through renewal, with ownership of multiple projects and hands-on platform configuration. You’ll be the main post-sales contact for a portfolio of high-value accounts, driving adoption, escalation management and product feedback.

In this hybrid London-based team, you’ll coordinate with stakeholders, travel as needed, and grow into a growth-focused CSM role within a global SaaS company.