Client Manager – UK

Symplicity Corporation; Greater London; Remote; GBP 42,000 - 56,000; Full time

Job summary

Symplicity Corporation in London, UK seeks a Client Manager to join the Client Success team. This remote, full-time role focuses on building trusted client relationships, driving adoption, and delivering value across the client lifecycle from onboarding to growth.

You will collaborate with internal teams to define KPIs, support renewals, and identify opportunities for expansion while ensuring exceptional customer experiences in Higher Education environments.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience in Client Success / Account Management in SaaS or Higher Education.
• Strong interest in the Higher Education sector.
• Excellent verbal and written communication.
• Strong problem-solving, analytical, and organizational skills.
• Customer-focused mindset with goal-oriented mindset.
• Self-motivated and able to work remotely.
• Collaborative, flexible team player.
• Professionalism and strong ethical standards.

Responsibilities

• Build and maintain relationships with assigned clients, acting as a strategic advisor and primary point of contact.
• Drive successful delivery and implementation of new services while ensuring a smooth transition and ongoing client engagement.
• Partner with clients to understand goals, challenges, and priorities, and help establish KPIs and success measures.
• Drive product adoption and help clients maximize value and ROI.
• Identify upsell and cross-sell opportunities with Account Executives.
• Monitor client health and manage at-risk accounts.
• Develop knowledge of Symplicity products and Higher Education trends.
• Provide guidance, training, and ongoing product support.
• Develop client case studies, testimonials, and references with internal teams.
• Encourage client engagement through webinars, roadshows, and feedback sessions.
• Collaborate with Billing to resolve invoicing and sales queries.
• Assist with implementation of new Symplicity solutions with Transition Support Specialists.
• Maintain regular communication to ensure satisfaction and engagement.
• Work cross-functionally to meet client needs.
• Other duties as assigned.

Skills

Client Success

Account Management

Higher Education sector

Communication skills

Problem solving

Organizational skills

Remote work

Team player

Professionalism

Education

Bachelor’s degree or equivalent professional experience

Job description

Client Manager – UK

Team: Corporate

Location: London, UK

Commitment: Full Time

Workplace Type: remote

Symplicity is looking for a Client Manager to join our growing Client Success team in the UK.

As a Client Manager, you will be responsible for building and maintaining strong, trusted relationships with our clients, ensuring they receive maximum value from Symplicity’s solutions. You will act as a strategic partner to our clients, helping them achieve their goals, increase product adoption, and continuously improve their processes and outcomes.

You will work closely with clients and internal teams across Symplicity to deliver a seamless customer experience throughout the client lifecycle - from implementation and onboarding to ongoing support, engagement, and growth.

Essential Responsibilities

• Build and maintain strong, trusted relationships with assigned clients, acting as a strategic advisor and primary point of contact.
• Drive successful delivery and implementation of new services while ensuring a smooth transition and ongoing client engagement.
• Partner with clients to understand their goals, challenges, and priorities, and help establish meaningful KPIs and success measures.
• Drive product adoption and help clients maximize the value and return on their investment in Symplicity solutions.
• Identify upsell and cross-sell opportunities within the client portfolio and collaborate with Account Executives to develop and progress these opportunities.
• Monitor client health and proactively identify, manage, and turn around at-risk accounts.
• Develop and maintain strong knowledge of Symplicity’s products, the Higher Education sector, and relevant industry trends and best practices.
• Provide clients with individualized guidance, training, process improvement recommendations, and ongoing product support.
• Develop client case studies, success stories, testimonials, and references in collaboration with internal teams.
• Encourage client engagement and feedback through webinars, roadshows, feedback sessions, and other initiatives.
• Collaborate with Billing and other internal teams to help resolve invoicing, billing, and sales-related queries.
• Support the implementation of new Symplicity solutions in partnership with Transition Support Specialists and other internal stakeholders.
• Maintain regular day-to-day communication with clients to ensure a high level of satisfaction, engagement, and overall customer success.
• Work cross-functionally with internal teams to ensure client needs are communicated effectively and resolved in a timely manner.
• Other duties as assigned.

Minimum Qualifications & Skills

• Bachelor’s degree or equivalent professional experience.
• Previous experience in Client Success, Account Management, Customer Success, Client Management, or a related role, preferably within SaaS, technology, or Higher Education.
• Strong interest in the Higher Education sector and a willingness to learn about the challenges and opportunities facing universities and colleges.
• Excellent verbal and written communication skills, with the ability to build relationships with stakeholders at different levels.
• Strong problem-solving, analytical, and organizational skills with excellent attention to detail.
• Customer-focused mindset with a genuine interest in helping clients achieve their goals.
• Self-motivated, proactive, and able to manage priorities independently in a remote environment.
• Strong team player who is collaborative, flexible, and comfortable working cross-functionally.
• Confident, approachable, and personable, with the ability to build trusted relationships with clients.
• High level of professionalism and strong ethical business standards.

Symplicity is a global leader in employability and student success solutions for Higher Education. Our technology helps institutions support students throughout their journey—from career development and employability to advising, student conduct, campus life, housing, and alumni engagement.

Our solutions are used by more than 30 million students worldwide, helping Higher Education institutions improve student outcomes, strengthen engagement, and better prepare students for successful careers.

At Symplicity, we are committed to fostering an inclusive, diverse, and collaborative workplace where everyone can contribute and grow.

Symplicity is an equal opportunity employer. EEO / IWD / Veterans / Diverse / Inclusive Employer

Employment with Symplicity is contingent upon the successful completion of a background check and right-to-work validation.