Client Success Manager, Legal

Intapp; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Complimentary lunches

Fully stocked kitchens

Wellness program

Flexible time off

Job summary

Intapp in London requires a Client Success Manager, Legal, to drive adoption and optimization across a tier of accounts. You will guide law firms to maximize value from Intapp products and act as a trusted advisor to client stakeholders.

You will monitor usage, perform data-triggered plays, and expand expertise across the Intapp product suite, with a focus on Compliance for law firms. Hybrid working in London supports collaboration and client focus.

Qualifications

• 5+ years of experience in client success serving professional services firms in the legal industry.
• Experience using adoption and usage data to drive structured, playbook-driven outreach programs.
• Ability to build product proficiency quickly and continue learning new solutions over time.
• Exposure or experience with Intapp Compliance domain in law or professional service firms is beneficial
• Strong consultative and communication skills: ability to listen carefully and influence.
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
• Resourceful problem-solver with results orientation and strong time management discipline.
• Bachelor’s degree required.

Responsibilities

• Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value.
• Execute data-triggered success plays — structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing — to drive adoption and retention at scale.
• Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients.
• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices.
• Build proficiency in an initial Intapp solution, then progressively expand expertise across the broader Intapp product suite.
• Consult with clients post-deployment to ensure they capitalize on available solution features and that implemented solutions meet their organizational needs.
• Reinforce and expand knowledge of Intapp's product portfolio, competitive landscape, and industry dynamics on an ongoing basis.

Skills

Client success

Adoption data

Usage trends

Consultative skills

Education

Bachelor’s degree

Tools

Intapp product suite

Intapp Compliance domain

Job description

Client Success Manager, Legal

London
Hybrid working

The Client Success Manager, Legal is an individual contributor on Intapp’s Client Success Legal Industry team, responsible for driving adoption and solution optimization across a tier of accounts. You will proactively guide clients to unlock the value of their investment in Intapp products. This role is a generalist across Intapp's product suite with depth of expertise in Intapp Compliance domain in law firms.

Success in this role turns clients into long-term partners — firms that are fully realizing their Intapp investment, expanding what they do with the platform, and influencing peers in their markets. The Client Success Manager operates as a trusted advisor to client stakeholders and serves as the voice of the customer internally to our product and account teams.

What you will do:

• Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value.


• Execute data-triggered success plays — structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing — to drive adoption and retention at scale.


• Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients.


• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices.


• Build proficiency in an initial Intapp solution, then progressively expand expertise across the broader Intapp product suite.


• Consult with clients post-deployment to ensure they capitalize on available solution features and that implemented solutions meet their organizational needs.


• Reinforce and expand knowledge of Intapp's product portfolio, competitive landscape, and industry dynamics on an ongoing basis.

What you will need:

• 5+ years of experience in client success serving professional services firms in the legal industry.


• Experience using adoption and usage data to drive structured, playbook-driven outreach programs.


• Ability to build product proficiency quickly and continue learning new solutions over time.


• Exposure or experience with Intapp Compliance domain in law or professional service firms is beneficial


• Strong consultative and communication skills: ability to listen carefully and influence.


• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.


• Resourceful problem-solver with results orientation and strong time management discipline.


• Bachelor’s degree required.

Preferred

• Familiarity with professional services firms, ideally law firms, and how they operate.


• Experience across Intapp's broader product suite, or equivalent enterprise software in the professional services space.


• Experience with customer success or engagement platforms used to trigger and track outreach at scale.


• Experience in a publicly traded, growth-stage software company.

What you will gain at Intapp

At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.


• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.


• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.