Manager, Implementation Services

INTAPP LIMITED; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Complimentary lunches

Fully stocked kitchens

Wellness program & flexible time off

Volunteer time off & donation matching

Job summary

Intapp is seeking a Manager, Implementation Services in London (hybrid) to lead client implementations across a portfolio. You will oversee staffing, budgets, and delivery quality while guiding Senior Consultants, Consultants, and Associate Consultants to ensure successful outcomes.

You will partner with Sales, Account Management, and Product Support to deliver high-quality client experiences, drive process improvements, and support hiring and development across the Services Delivery team.

Qualifications

• 4+ years in consulting or professional services.
• 2+ years in a management role.
• Experience delivering complex project implementations.

Responsibilities

• Own delivery quality for a portfolio of client implementations.
• Directly manage a team of Senior Consultants, Consultants, and Associate Consultants.
• Provide regular reporting on accounts, financial metrics, client escalations, and personnel updates.

Skills

Team leadership

Delivery governance

Client relationship management

Strategic thinking

Job description

Manager, Implemetation Services London hybrid

The Manager, DealCloud Delivery is a services leader within Intapp's DealCloud business unit, responsible for overseeing client implementations. This role combines team leadership, delivery governance, and commercial support for the Services Sales team, ensuring high-quality outcomes across a portfolio of client engagements.

What you will do:

• Own the overall execution and delivery quality of a portfolio of client implementations, including resource staffing, resource forecasting, project budgets/profitability, and delivery team efficiency.
• Directly manage a team of Senior Consultants, Consultants, and Associate Consultants responsible for implementation delivery to clients, providing guidance on their development and performance management, and owning their mentorship and professional growth.
• Conduct weekly tactical check-ins with direct reports and key resources to surface project/client risks and personnel concerns within your portfolio.
• Provide regular reporting to senior management on key accounts, financial metrics, client escalations, and personnel updates, and ensure project data is accurately maintained in the internal CRM system.
• Build relationships with other Intapp client-facing teams (Client Success, Technical Services, Account Management, Product Support, Sales) to ensure a high-quality client experience, and with internal teams (Operations, HR, Talent Acquisition, Finance) to support hiring, reporting, and professional development.
• Coordinate with other services team leaders (Engagement Management, Technical Services, Data) and regional Delivery Managers on large-scale or complex deliveries, and drive ongoing process improvement and methodology initiatives.
• Serve as a senior resource providing oversight across all Intapp resources on a project, attending key meetings to provide guidance and direction, and staying closely aligned with Engagement Managers on activities, timelines, and risks.
• Support the development of methodologies and processes in response to product evolution, team/engagement model changes, and lessons learned from completed projects, to continuously improve delivery expertise, quality, and efficiency.
• Partner with project teams and Segment Leads/Account Managers to generate and position change orders when additional budget is required for an implementation.
• Continuously review scoping accuracy and provide feedback to Sales/Segment Lead teams, ensure smooth knowledge transfer from Sales to Services Delivery on SOWs, and manage Services Delivery team bandwidth to support scoping activities.

What you will need:

• 4+ years of experience in consulting/professional services, including 2+ years in a management role.
• Prior success within a law firm, financial institution or professional services organization, with project, portfolio, or program management experience.
• Exceptional communication skills, strong business and analytical acumen, proven success delivering complex project implementations, hands‑on operational experience, and strong leadership credentials.
• Results‑oriented, highly motivated, positive, and entrepreneurial, with a can‑do attitude.
• Ability to think strategically and analytically to solve complex problems, with strong attention to detail.
• Highly collaborative and flexible, able to adapt easily to changing or evolving role requirements.
• Experience working with C-level client executives to deliver solutions.
• Ability to build effective working relationships with others inside and outside the organization, including with leadership.

What you will gain at Intapp:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family‑formation benefits and support during your family‑building journey ensure you have the resources you need when it matters most.
• We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Intapp builds AI software to power the world’s top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements, and manage sensitive deal information. We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value. Intapp created Celeste, an agentic AI platform for professional firms that combines firm‑specific context, workflow automation, and built‑in compliance. Using prebuilt or custom agents, Celeste helps professionals execute critical workflows faster and more consistently while respecting proprietary knowledge, access controls, and regulatory requirements. It is designed to work in a firm's data, terminology, playbooks, and governance framework. Today, more than 2,700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1,700 private capital, investment banking, and real assets firms. Intapp has helped firms achieve measurable impact — from 25% more pitch opportunities to 55% faster client onboarding — turning intelligence into competitive advantage. Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.

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