Customer Success Manager

Spotlight Recruitment; Greater London; Ibrido; GBP 41.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and wellbeing services

Enhanced pension

Summer early Friday finishes

25 days holiday + bank holidays

Descrizione del lavoro

Spotlight Recruitment is seeking a Client/Customer Success Manager to manage high-value client relationships across media, publishing, and marketing operations. You will focus on retention and growth, act as a trusted advisor, and work with an Account Director to deliver campaigns and report on performance.

This role is not a sales position but requires strong B2B marketing understanding, excellent communication, stakeholder management, and the ability to manage multiple campaigns across

Competenze

• Proven experience in Customer Success, Client Services, Account Management or similar.
• Able to work with KPIs, account health metrics, campaign performance and ROI reporting.
• Strong stakeholder management and excellent communication skills.
• Strong understanding of B2B marketing and client retention.

Mansioni

• Manage client relationships and provide a customer-centric experience for high-value clients.
• Collaborate with the Account Director to deliver campaigns and proactive campaign delivery.
• Provide high-level reporting to support client retention and growth.
• Build trusted advisor relationships throughout the client journey.

Conoscenze

Customer Success experience

Account management

B2B marketing understanding

KPIs & reporting

Stakeholder management

Communication skills

Organised & customer-focused

Multi-channel project management

Descrizione del lavoro

Client/Customer Success Manager – Sales Enablement/Events/Media – Up to £45k + 20% bonus + hybrid working (1-2 days in the office per week).

Our client is an established group leading the way across media production, events, publishing, intelligence and training. One of their highly successful teams are looking to onboard for a Client Success Manager working with large client accounts. This is not a sales role - this is a role working with existing accounts, focusing on client retention and growth and using strong B2B marketing understanding. In addition to a 20% bonus, our client offers an employee focused culture with hybrid working with 1 or 2 days in the office per week, an enhanced pension scheme, health and wellbeing services, summer early Friday finishes and 25 days holiday plus bank holidays.

As Client Success Manager, you will manage client relationships and provide a customer‑centric experience to a growing portfolio of high‑value clients. Working alongside the Account Director, you will have the chance to build collaborative client relationships with key stakeholders, act as a trusted advisor throughout the client journey, and proactively manage campaign delivery alongside marketing operations and other internal teams. Client retention is key; managing the client relationship, and providing high‑level reporting, which in turn, ensures successful growth.

An enthusiastic and personable individual who can analyse campaigns, understand the needs of their clients, and prioritise client retention and growth would thrive in this role. If you’re looking for a role that offers plenty of ownership and enjoy problem solving and communication, then we would love to hear from you!

What do I need?

• Proven experience in Customer Success, Client Services, Account Management or a similar client facing role, ideally within B2B media, publishing, marketing, data, technology or an agency environment.
• Able to work with KPIs, account health metrics, campaign performance and ROI reporting.
• Strong judgement particularly when managing complex client requirements
• Exceptional communication skills, with the ability to clearly articulate and drive new ideas
• Excellent understanding of B2B marketing
• Strong stakeholder management skills and confident personality
• Highly organised and customer-focused, curious and innovative mindset
• Able to successfully manage projects across multiple channels

If you have strong B2B marketing experience as a Client Success Executive, Client Success Advisor, or Client Experience Specialist, looking to be part of a highly successful group.

Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under‑represented groups. If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process.

We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location.