Client Success Lead - Facility Services (Manchester Area)

Sentrex Services UK Ltd

Manchester

On-site

GBP 35,000 - 48,000

Full time

14 days+

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Job summary

Sentrex Services UK Ltd is seeking an Account Manager to cover the Manchester area. You will be the main contact for clients, driving customer satisfaction and supporting growth through effective B2B sales and proactive client engagement.

Responsibilities include maintaining relationships, negotiating contracts, and coordinating with internal teams to deliver tailored facility management solutions across Manchester and surrounding areas.

Qualifications

Experience in B2B sales or account management within a service-oriented industry.
Strong negotiation skills with the ability to close deals confidently.
Excellent communication skills in English, both verbal and written.
Valid driving licence for travel between client sites as needed.
Demonstrated customer service skills with a proactive approach to problem-solving.
Good understanding of IT systems for managing accounts and documentation efficiently.
Exceptional time management and organizational skills to handle multiple accounts effectively.

Responsibilities

Develop and maintain strong relationships with existing clients to ensure ongoing satisfaction and retention.
Identify opportunities for account growth through proactive communication and understanding client needs.
Negotiate service agreements, renewals, and additional contracts to maximize client value.
Coordinate with internal teams to deliver tailored facility management solutions that meet client expectations.
Conduct regular site visits to assess service quality and address any issues promptly.
Manage client inquiries efficiently via phone, email, or face-to-face interactions with a positive attitude.
Maintain detailed records of client interactions, contracts, and service delivery updates.