Account Manager

Sentrex; Manchester; On-site; GBP 25,000 - 42,000; Full time

Job summary

Sentrex is seeking a dynamic Account Manager to cover the Manchester area. You will be the primary contact for our clients, ensuring facility management needs are met with exceptional service.

Your energetic approach will help build relationships, drive customer satisfaction, and support growth through effective B2B sales and client engagement. You will manage existing accounts, identify opportunities, coordinate with internal teams, and conduct site visits to ensure service quality.

Qualifications

• Proven experience in B2B sales or account management in a service environment.
• Strong negotiation and deal-closing skills.
• Excellent written and verbal English communication.
• Full driving license for travel between client sites.
• Organised, with proactive problem-solving and IT literacy for account management.

Responsibilities

• Develop and maintain lasting relationships with existing clients to ensure retention.
• Identify growth opportunities through proactive client engagement and needs analysis.
• Negotiate service agreements and renewals to maximise client value.
• Coordinate with internal teams to deliver tailored facility management solutions.
• Conduct site visits to assess service quality and address issues promptly.
• Manage inquiries via phone, email, or in-person with a professional approach.
• Keep detailed records of interactions, contracts and service delivery.

Skills

B2B sales

Account management

Negotiation

English communication

Driving license

Job description

Company Overview

Sentrex Support Services delivers comprehensive Facility Management Solutions across the North West, including Manchester, Liverpool, Cheshire, Lancashire, and surrounding areas. Specializing in office and commercial cleaning, we provide expert contract cleaning and facility management services tailored to diverse business needs with professionalism and reliability.

Company Overview

Sentrex Support Services delivers comprehensive Facility Management Solutions across the North West, including Manchester, Liverpool, Cheshire, Lancashire, and surrounding areas. Specializing in office and commercial cleaning, we provide expert contract cleaning and facility management services tailored to diverse business needs with professionalism and reliability.

Job Summary

We are seeking a dynamic and motivated Account Manager covering the Manchester Area, to join our team! In this role, you will be the primary point of contact for our valued clients, ensuring their facility management needs are met with exceptional service. Your energetic approach will help build strong relationships, drive customer satisfaction, and support the growth of our business through effective B2B sales and customer engagement.

Responsibilities

• Develop and maintain strong relationships with existing clients to ensure ongoing satisfaction and retention
• Identify opportunities for account growth through proactive communication and understanding client needs
• Negotiate service agreements, renewals, and additional contracts to maximize client value
• Coordinate with internal teams to deliver tailored facility management solutions that meet client expectations
• Conduct regular site visits to assess service quality and address any issues promptly
• Manage client inquiries efficiently via phone, email, or face-to-face interactions with a positive attitude
• Maintain detailed records of client interactions, contracts, and service delivery updates

Requirements

• Proven experience in B2B sales or account management within a service-oriented industry
• Strong negotiation skills with the ability to close deals confidently
• Excellent communication skills in English, both verbal and written
• Valid driving license for travel between client sites as needed
• Demonstrated customer service skills with a proactive approach to problem-solving
• Good understanding of IT systems for managing accounts and documentation efficiently
• Exceptional time management and organizational skills to handle multiple accounts effectively

Join us to be part of a vibrant team dedicated to delivering outstanding facility management solutions! We value energetic professionals who thrive on building lasting client relationships while driving our company's success forward.