Client Success Lead, AI-Driven Claims Platform

present of AI; Greater London; Hybride; GBP 45 000 - 65 000; Plein temps

Résumé du poste

ClaimSorted is a London-based technology-driven third-party administrator (TPA) that manages insurance claims for insurers, MGAs, and other insurance entities, per the company.

The role focuses on owning the end-to-end client relationship—from onboarding to go live, renewals and expansion. You will coordinate with operations, claims and product teams to ensure smooth delivery and scalable growth in an AI-enabled platform environment.

Qualifications

• A few years in account management, customer success or sales.
• Commercial sense for spotting and closing growth.
• Steady handling of escalations.

Responsabilités

• Own the client relationship from onboarding through go live, renewals and expansion.
• Coordinate internally across operations, claims and product.
• Build repeatable playbooks and set service expectations around AI-enabled claims.
• Manage growth and cross-team coordination.

Connaissances

Account management

Customer success

Sales

Description du poste

ClaimSorted is a London-based technology-driven third-party administrator (TPA) that manages insurance claims for insurers, MGAs, and other insurance entities, per the company.

The role focuses on owning the end-to-end client relationship—from onboarding to go live, renewals and expansion. You will coordinate with operations, claims and product teams to ensure smooth delivery and scalable growth in an AI-enabled platform environment.