Founding Strategy & Operations Lead - London

present of AI; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

ClaimSorted is seeking a Founding Strategy & Operations Lead in London to build and run the process that takes a new insurance partner from contract to live claims, coordinating across sales, claims, product and account management.

You will own partner onboarding, drive cross-regional rollout, align stakeholders, and shape scalable processes as the team grows. This role blends operations with AI-enabled claims capabilities in a fast-paced environment.

Qualifications

• This role requires several years in operations, implementation or consulting.
• The candidate will have owned client relationships directly and rolled out systems across multiple regions.
• The role turns messy situations into repeatable steps as the team grows.

Responsibilities

• This role builds and runs the process that takes a new insurance partner from signed contract to live claims.
• Coordinate work across sales, claims, product, and account management.
• Lead cross-regional rollout and client system integrations to scale operations.

Skills

Operations leadership

Implementation experience

Client relationships

Process improvement

Cross-regional rollout

Stakeholder alignment

Job description

Founding Strategy & Operations Lead - London

Operations · London · FullTime · Senior level

This role asks for someone to build and run the process that takes a new insurance partner from signed contract to live claims, coordinating people across sales, claims, product and account management. A strong candidate brings several years in operations, implementation or consulting, has owned client relationships directly, and has rolled out systems and processes across more than one region. The work suits a person who can turn messy situations into repeatable steps and keep those steps working as the team grows.

How it fits the AI era

Much of the coordination and setup work here can be partly automated, and the role itself involves leading the rollout of capabilities such as first notice of loss handling, policy analysis and system automations. What stays human is judgment about how each partner's needs differ by region, line of business and program, plus the persuasion needed to align peers who do not report to this person. The role sits where the technology meets the client, so translating between the two remains a person's job.

How it builds AI experience

The role offers hands on exposure to implementing technology enabled claims capabilities for insurers and large companies, which builds practical understanding of where automation fits in claims handling. Someone preparing for it could learn how claims intake and policy analysis tools work and practice mapping a client's systems to a new platform. Because the company feeds partner lessons back to its product team, the role also builds skill in spotting which steps are worth automating.

Worth showing

• Partner onboarding ownership
• Cross regional process rollout
• Client system integrations
• Leading without authority
• Process building at scale

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About ClaimSorted

ClaimSorted is a technology-driven third-party administrator (TPA) that manages insurance claims for insurers, MGAs, and other insurance entities, per the company.