Account Manager - London

present of AI; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

ClaimSorted is a London-based technology-driven third-party administrator (TPA) that manages insurance claims for insurers, MGAs, and other insurance entities, per the company.

The role focuses on owning the end-to-end client relationship—from onboarding to go live, renewals and expansion. You will coordinate with operations, claims and product teams to ensure smooth delivery and scalable growth in an AI-enabled platform environment.

Qualifications

• A few years in account management, customer success or sales.
• Commercial sense for spotting and closing growth.
• Steady handling of escalations.

Responsibilities

• Own the client relationship from onboarding through go live, renewals and expansion.
• Coordinate internally across operations, claims and product.
• Build repeatable playbooks and set service expectations around AI-enabled claims.
• Manage growth and cross-team coordination.

Skills

Account management

Customer success

Sales

Job description

The role owns the whole client relationship from onboarding through go live, renewals and expansion, acting as the internal coordinator across operations, claims and product. A strong candidate brings a few years in account management, customer success or sales, commercial sense for spotting and closing growth, and steady handling of escalations. Insurance or TPA familiarity helps but is not required.

How it fits the AI era

The company pairs an in house claims team with an AI enabled platform, so the account work involves explaining faster claims handling and setting service expectations around it. Much of the coordination, planning and relationship building stays human, and the role turns what works into repeatable playbooks. AI shifts the pace and the metrics a client watches, not the trust building.

How it builds AI experience

Working here gives exposure to how an AI supported claims platform is sold and run for insurers and MGAs, including service levels and go live delivery. Building that means learning how claims flow through the platform and how clients judge speed and service. Insurance or TPA background adds context for those conversations.

Worth showing

• Client onboarding and go live
• Renewals and expansion closing
• Cross team coordination
• Insurance or TPA knowledge

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About ClaimSorted

ClaimSorted is a technology-driven third-party administrator (TPA) that manages insurance claims for insurers, MGAs, and other insurance entities, per the company.