Client Success Coordinator

Brink's Inc; Poole; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Annual bonus

Company car or car allowance

Discounts and perks

23 days annual leave

Competitive salary

Job summary

Brink's Inc in Poole is seeking a Client Success Coordinator to drive service delivery, coordinate orders and queries, and act as a liaison between customers, suppliers and internal teams.

You will monitor KPIs and SLAs, produce reports, manage escalations, support billing, and contribute to continuous improvement initiatives to enhance client satisfaction.

Qualifications

• Excellent written and verbal communication.
• Strong organisational and prioritisation abilities.
• Analytical and detail-oriented approach.
• Strong problem-solving skills with the ability to work under pressure.
• Confident working with stakeholders at all levels internally and externally.
• Self-motivated, adaptable, and capable of working independently.

Responsibilities

• Coordinate customer orders, service requests, and day-to-day operational activities to ensure seamless service delivery.
• Act as a primary point of contact for customer queries, building strong, professional relationships with clients, suppliers, and partners.
• Monitor KPIs and SLAs, proactively identifying risks and driving actions to maintain high performance standards.
• Produce and analyse operational reports and dashboards to provide insight and support decision-making.
• Manage escalations, resolve operational issues, and contribute to service reviews and continuous improvement initiatives.
• Oversee inventory, stock movements, and supplier coordination to support operational efficiency and scalability.
• Support billing processes, supplier invoicing, and resolution of financial queries.
• Drive internal projects and ensure delivery commitments are met within strict deadlines and contractual requirements.

Skills

Communication

Organization

Analytical thinking

Problem solving

Stakeholder management

Independent working

Job description

Client Success Coordinator – Make an Impact in Service Delivery

Are you a highly organised, customer-focused professional who thrives in a fast-paced operational environment? We’re looking for a Client Success Coordinator to play a critical role in delivering exceptional service, ensuring customer satisfaction, and driving operational excellence. In this role, you’ll act as a key liaison between customers, suppliers, and internal teams, using data and insight to continuously improve performance and meet contractual commitments.

Key Responsibilities:

• Coordinate customer orders, service requests, and day-to-day operational activities to ensure seamless service delivery
• Act as a primary point of contact for customer queries, building strong, professional relationships with clients, suppliers, and partners
• Monitor KPIs and SLAs, proactively identifying risks and driving actions to maintain high performance standards
• Produce and analyse operational reports and dashboards to provide insight and support decision-making
• Manage escalations, resolve operational issues, and contribute to service reviews and continuous improvement initiatives
• Oversee inventory, stock movements, and supplier coordination to support operational efficiency and scalability
• Support billing processes, supplier invoicing, and resolution of financial queries
• Drive internal projects and ensure delivery commitments are met within strict deadlines and contractual requirements

This role offers an exciting opportunity to combine customer engagement, data-driven performance management, and operational coordination to deliver outstanding results and enhance client satisfaction.

What we are looking for

• Excellent written and verbal communication skills.
• Strong organisational and prioritisation abilities.
• Analytical and detail-oriented approach.
• Strong problem-solving skills with the ability to work under pressure.
• Confident working with stakeholders at all levels internally and externally.
• Self-motivated, adaptable, and capable of working independently.

What Brinks offer

• Competitive annual salary
• Annual bonus
• Company car/car allowance
• Various discounts and perks
• 23 days of annual leave

Brink’s is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, marital status, protected veteran status (if applicable), sexual orientation, gender identity, or any other characteristic protected by law.