Service Delivery Coordinator

Bellrock Group; Leicester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Salary exchange pension

Life cover

Health Assured

Enhanced parental leave

Cycle to work

Holiday purchase scheme

Refer a friend

Liftshare

Virtual GP

Job summary

Bellrock Group is seeking a Service Delivery Co-ordinator in Leicester to support day-to-day administration and operational tasks. You’ll monitor progress, maintain records, liaise with engineers and suppliers, and chase actions through to completion, ensuring high service standards for clients.

Working closely with the Service Delivery Manager, you’ll help resolve escalations, support reporting, and keep stakeholders informed.

Qualifications

• Experience in coordination, scheduling, administration or similar service-focused roles.
• Customer service experience with a focus on positive client interactions.
• Strong written and verbal communication skills for telephone and email.
• Comfortable using systems and maintaining accurate electronic records.
• Excellent organisational skills and ability to manage changing priorities.

Responsibilities

• Monitor job queues and track progress from instruction through completion.
• Maintain accurate and up-to-date job records in internal systems.
• Liaise with engineers and suppliers for updates and to chase actions.
• Coordinate rebooking and rescheduling of jobs and communicate changes.
• Raise purchase orders and process updates according to procedures.
• Work with the Service Delivery Manager to resolve issues and escalations.
• Take ownership of critical jobs and progress them to completion.
• Keep clients informed with timely updates on escalated or critical jobs.
• Support reporting requirements with accurate information.
• Prioritise workloads and escalate when necessary.

Skills

Coordination

Scheduling

Administration

Customer service

Communication

Record keeping

Multi-tasking

AI fluency

Tools

Internal systems

Job description

Role Overview

As a Service Delivery Co-ordinator, you’ll play a key role in keeping service delivery running smoothly by providing day-to-day administrative and operational support. You’ll monitor job progress, maintain accurate records, liaise with engineers and suppliers, coordinate scheduling and purchase orders, and proactively chase actions through to completion. Working closely with the Service Delivery Manager, you’ll take ownership of issues, support reporting requirements and help resolve escalations quickly, keeping clients informed and ensuring a consistently high standard of service.

Leicester

As a Service Delivery Co-ordinator, you’ll play a key role in keeping service delivery running smoothly by providing day-to-day administrative and operational support. You’ll monitor job progress, maintain accurate records, liaise with engineers and suppliers, coordinate scheduling and purchase orders, and proactively chase actions through to completion. Working closely with the Service Delivery Manager, you’ll take ownership of issues, support reporting requirements and help resolve escalations quickly, keeping clients informed and ensuring a consistently high standard of service.

Key Responsibilities

• Monitor job queues and proactively track jobs from initial instruction through to completion.
• Maintain accurate and up-to-date job records, ensuring progress, actions and relevant information are correctly captured within internal systems.
• Liaise regularly with engineers and suppliers to obtain updates, chase outstanding actions and ensure agreed timescales are met.
• Coordinate the rebooking and rescheduling of jobs when required, communicating changes clearly to the relevant parties.
• Raise purchase orders and process job-related updates accurately and in line with established processes and procedures.
• Work closely with the Service Delivery Manager to identify and resolve service issues and escalations quickly and effectively.
• Take ownership of critical jobs, including situations involving loss of trade or critical asset failure, progressing them through to satisfactory completion.
• Keep clients informed of progress on escalated or critical jobs, providing clear and timely updates until normal service or trade is resumed.
• Support management information and reporting requirements by ensuring accurate information is available when required.
• Prioritise competing workloads effectively, identifying when an issue requires escalation and taking appropriate action.

Skills & Experience

• Previous experience within a coordination, scheduling, administration or similar service-focused role.
• Customer service experience with an understanding of the importance of delivering a positive and professional customer experience.
• Strong written and verbal communication skills, with confidence communicating by telephone and email.
• Comfortable using systems and maintaining accurate electronic records.
• Excellent organisational skills with the ability to manage multiple tasks and changing priorities.
• Strong attention to detail and a commitment to completing work accurately.
• A proactive, results-focused approach with the tenacity to chase outstanding actions and drive jobs towards completion.
• Ability to follow established processes and procedures consistently.
• Good judgement, with the ability to recognise when an issue needs to be escalated.
• A collaborative approach and the ability to work effectively as part of a wider service delivery team.

AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Mon‑Fri, 8.30am-5pm 5 days a week, including some weekends on a rotational basis from the Leicester office.

What can we offer you?

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Why Bellrock?

At Bellrock, our people make the difference. We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments. We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.