Client Services Executive

Adler & Allan; Wennington; On-site; GBP 21,000 - 26,000; Full time

Job summary

Adler & Allan is seeking a proactive Junior Client Services Executive to support the full lifecycle of customer enquiries and opportunities. You will log all enquiries in the CRM, coordinate with internal teams, and ensure timely updates and high service standards.

On-site in Rainham, you will also assist onboarding, chase purchase orders, update client portals, and contribute to reporting. The role requires strong organisational skills, excellent communication, and IT proficiency in Microsoft

Qualifications

• Excellent communication skills, written and verbal.
• Strong IT skills with Microsoft Office (Word, Excel, PowerPoint, Publisher).
• Strong organisational skills and ability to prioritize.

Responsibilities

• Handle incoming customer enquiries and log in CRM.
• Progress opportunities through to completion per contract requirements.
• Source job information from depots, service centres, and subcontractors.

Skills

Strong communication skills

Excellent written and verbal skills

Strong organisational skills

Proactive and flexible attitude

CRM navigation ability (training given

Tools

Microsoft Office

Job description

As a Junior Client Services Executive, you will support the full lifecycle of customer enquiries and opportunities - from initial contact and quotation through to job scheduling, completion, and aftercare. You'll be responsible for updating and maintaining our CRM systems, coordinating with internal teams, and ensuring customers receive timely updates and a high standard of service. You will also support customer onboarding, chase purchase orders, assist with client portal updates, and contribute to departmental reporting and performance. This is a varied and busy role, ideal for someone with strong organisational skills and a positive, solution-focused attitude.

• Answer incoming customer calls professionally and log all enquiries onto the CRM system.
• Progress opportunities through to completion in line with contract requirements.
• Source completed job information from depots, service centres, and subcontractors.
• Maintain and update CRM and Focal Point systems daily.
• Produce weekly reports on open opportunities for Depot Managers.
• Raise purchase orders for suppliers and subcontractors.
• Support with onboarding new customers, including liaising with Quality and Credit Control.
• Manage and update client portals.
• Send weekly spill response job paperwork and chase purchase orders.
• Conduct follow-ups to collect NPS (customer satisfaction) scores.
• Provide cover for team members during absences.
• Complete all administrative tasks in a timely manner.
• Attend meetings and training sessions as required.
  Strong IT skills, particularly Microsoft Office (Word, Excel, PowerPoint, Publisher).
• Excellent communication skills - written and verbal.
• Ability to navigate CRM systems and bespoke databases (training provided).
• Commercial awareness and some experience of upselling or aftersales (desirable).
• Strong organisational skills, with the ability to prioritise effectively.
• A proactive, enthusiastic, and flexible approach.
  Adler & Allan are looking for a proactive and customer-focused Junior Client Services Executive to join our Client Services team based on-site in Rainham. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong administrative and communication skills, and wants to build a career within a growing, market-leading organisation.