Client Services Specialist - Sustainability & Impact

Change Waste Recycling Ltd; City of Edinburgh; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Real Living Wage

Enhanced Leave 7+ weeks + Birthday

Health Cash Plan and wellbeing

Interest-free transport loans

Performance incentives

Job summary

Change Waste Recycling Ltd is seeking a customer service-focused team member to join our award-winning, Edinburgh-based operations. You will handle client communications in a busy office, supporting our mission to deliver sustainable waste management solutions nationwide.

You will work within a high-performing Client Services Team, using bespoke systems to maintain outstanding customer satisfaction while developing your service skills in a growing sector.

Qualifications

• Fluent English in professional settings (spoken & written).
• At least 6 months’ telephony/customer-facing experience.
• Strong verbal and written communication with clear, professional style.
• Able to plan, prioritise tasks and organise workload efficiently.
• Reliable, credible, and resilient with a positive approach.
• Proficient in Microsoft Office 365 and quick to learn new systems.

Responsibilities

• Develop your customer service skills in an office-based call-handling role.
• Handle professional communications with clients and internal teams using bespoke systems.
• Work within a high-performing team to maintain excellent customer satisfaction.

Skills

Fluent English

Telephony experience

Excellent communication

Planning & organisation

Multi-tasking

Office365

Tools

Office365

Job description

Change Waste Recycling Ltd is seeking a customer service-focused team member to join our award-winning, Edinburgh-based operations. You will handle client communications in a busy office, supporting our mission to deliver sustainable waste management solutions nationwide.

You will work within a high-performing Client Services Team, using bespoke systems to maintain outstanding customer satisfaction while developing your service skills in a growing sector.