Client Services Coordinator

Change Waste Recycling Ltd; City of Edinburgh; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Real Living Wage

Enhanced Leave 7+ weeks + Birthday

Health Cash Plan and wellbeing

Interest-free transport loans

Performance incentives

Job summary

Change Waste Recycling Ltd is seeking a customer service-focused team member to join our award-winning, Edinburgh-based operations. You will handle client communications in a busy office, supporting our mission to deliver sustainable waste management solutions nationwide.

You will work within a high-performing Client Services Team, using bespoke systems to maintain outstanding customer satisfaction while developing your service skills in a growing sector.

Qualifications

• Fluent English in professional settings (spoken & written).
• At least 6 months’ telephony/customer-facing experience.
• Strong verbal and written communication with clear, professional style.
• Able to plan, prioritise tasks and organise workload efficiently.
• Reliable, credible, and resilient with a positive approach.
• Proficient in Microsoft Office 365 and quick to learn new systems.

Responsibilities

• Develop your customer service skills in an office-based call-handling role.
• Handle professional communications with clients and internal teams using bespoke systems.
• Work within a high-performing team to maintain excellent customer satisfaction.

Skills

Fluent English

Telephony experience

Excellent communication

Planning & organisation

Multi-tasking

Office365

Tools

Office365

Job description

Join an award-winning sustainability leader and develop your customer service career in the fast-growing environmental sector

This role offers you the chance to build valuable skills while making a real impact in sustainability. You’ll be part of a high-performing team at the heart of our operations.

About Change Waste Recycling

Change Waste Recycling is dedicated to driving sustainability and providing industry leading waste management solutions nationwide, enabling businesses to reduce waste, carbon, and costs.

Winners of the Edinburgh Chamber of Commerce 2026 High Growth Business of the Year, we’re now looking for a new member to join our Client Services Team!

What you’ll be doing

You’ll develop your customer service skills in an office-based, call-handling role. This challenging position puts you at the centre of our communication hub.

You’ll handle professional communications with clients and internal teams using our bespoke systems. Working within a high-performing team, you’ll help maintain our commitment to excellent customer satisfaction.

What we’re looking for

• - Fluent, clear, and professional English language skills
• - Proven telephony experience - preferably from a customer facing role (minimum 6 months)
• - Excellent communication, influencing, planning, and organisational skills
• - Ability to prioritise and manage workload, effectively multi-tasking at pace
• - Credible, confident, reliable, and resilient
• - Proficient in use of Office365 and comfortable learning new systems

This is an opportunity to develop your service skills within a growing waste management company. We want team players who take pride in their work, and thrive in a fast-paced environment.

In return, we offer:

• - Starting salary based on the Real Living Wage
• - Enhanced Leave options (minimum 7 weeks annual leave), plus Birthday Leave
• - Health Cash Plan and wellbeing benefits
• - Interest‑free transport loans
• - Incentives based on performance and more!