Community Engagement & Sustainability Lead

Bristol Waste Company; West of England; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave + 8 bank holidays

Free BUPA Health Cash Plan & EAP

Onsite physiotherapist

Cycle to Work scheme

Learning & development opportunities

Reward Gateway discounts

Employee recognition awards & long‑svc

Job summary

Bristol Waste Company is seeking a Community Engagement Manager to strengthen the organisation’s reputation by delivering impactful engagement projects and ensuring clear communication with customers and stakeholders. The role focuses on improving customer experience, promoting recycling, and addressing local environmental challenges.

You will manage a team of Engagement Officers, work with cross-functional teams, and support continuous improvement with measurable outcomes.

Qualifications

• Strong stakeholder engagement skills with communities, partners, and authorities.
• Proven project delivery experience managing engagement activities.
• Excellent written and verbal communication and ability to present clear reports.
• Creative problem-solver using initiative and behavior change principles.
• Highly organised, results-driven, able to manage workloads and meet deadlines.
• Good financial awareness and capability to develop financial models when needed.
• Solid ICT skills with Microsoft Office proficiency.
• Knowledge of sustainability, waste, recycling, carbon agenda; driving engagement goals.

Responsibilities

• Oversee community engagement activities aligned with business objectives.
• Engage residents and stakeholders to reduce waste and promote recycling and reuse.
• Share insights to drive continuous improvement and identify education opportunities.
• Monitor impact of initiatives and report to Head of Sustainability and Customer Engagement.
• Collaborate with operations to deliver high quality, value-for-money services and resolve issues.
• Coordinate with Marketing & Communications on internal and external messaging.

Skills

Stakeholder engagement

Project delivery

Communication

Problem solving

Organisation

Financial awareness

ICT skills

Sustainability & carbon agenda

Tools

Microsoft Office

Job description

Bristol Waste Company is seeking a Community Engagement Manager to strengthen the organisation’s reputation by delivering impactful engagement projects and ensuring clear communication with customers and stakeholders. The role focuses on improving customer experience, promoting recycling, and addressing local environmental challenges.

You will manage a team of Engagement Officers, work with cross-functional teams, and support continuous improvement with measurable outcomes.