Customer-Focused Recycling Solutions Coordinator

Kenny Waste Management Ltd.; Swinton; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Healthcare cashback

Length of service reward scheme

Holiday purchase scheme

Retail discounts

Wellbeing initiatives

Flu vaccination vouchers

Employee assistance program

Paid volunteer days

Enhanced maternity and paternityschem

Milestone leave

Life Assurance scheme

Staff referral scheme

Birthday vouchers

Christmas raffles

Company pension

Health & wellbeing programme

Referral programme

Job summary

Kenny Waste Management Ltd. in Swinton are seeking a friendly and professional Simpler Recycling Coordinator with at least 2 years of customer service experience to join our growing team.

The role involves handling daily customer queries, procuring recycling solutions, and coordinating bin services using Waste Logics, all within a fast-paced environment. The successful candidate will build strong supplier relationships, provide timely quotes, and ensure customers are kept informed of any delays.

Qualifications

• Professional communication with customers and suppliers.
• Experience in handling customer queries and quotes.
• Familiarity with scheduling and service coordination.

Responsibilities

• Answering phones and managing the customer service inbox.
• Procuring simpler recycling solutions for customer quotes.
• Booking and scheduling bin services in Waste Logics.
• Identifying missed jobs and resolving issues with external or internal teams.
• Keeping customers informed of delays or issues with services.
• Reporting and maintaining records of all communications with customers.
• Resolving customer invoice queries.
• Maintaining positive relationships with supply chain partners.
• Upselling additional bin services.
• Providing monthly updates and summary reports.

Skills

Organizational skills

Time management

Communication skills

Team player

Job description

Kenny Waste Management Ltd. in Swinton are seeking a friendly and professional Simpler Recycling Coordinator with at least 2 years of customer service experience to join our growing team.

The role involves handling daily customer queries, procuring recycling solutions, and coordinating bin services using Waste Logics, all within a fast-paced environment. The successful candidate will build strong supplier relationships, provide timely quotes, and ensure customers are kept informed of any delays.