Client Services & Scheduling Specialist

RB Global Inc.; United Kingdom; On-site; GBP 24,000 - 30,000; Full time

Job summary

IAA in Winsford is seeking a proactive Client Services Scheduling Administrator to join our busy team. The role focuses on coordinating vehicle collections, handling queries, and supporting claims processes while delivering excellent customer service.

You will liaise with internal teams, manage portal access, and ensure compliance with GDPR. The position offers a Monday–Friday, 40-hour week with a £27,040 annual salary.

Qualifications

• Strong administration and organisational skills.
• Confident using Microsoft Office packages.
• Excellent communication and customer service skills.
• Professional telephone manner.
• Ability to prioritise workloads and work independently.
• Positive attitude and strong team-working skills.
• Reliable and punctual.
• Knowledge of motor vehicles (Desirable).
• Experience in the motor industry (Desirable).
• Good standard of Maths and English.

Responsibilities

• Handle queries from customers, clients, suppliers, and third parties with GDPR compliance.
• General client services administration: scanning, filing, database updates, and portal access management.
• Process client instructions such as uplifts, salvage clearances, and penalties.
• Support claims-related queries, plate retention, finance management, and belongings returns.
• Liaise with internal teams to resolve issues and vehicle collection status.
• Arrange vehicle collections by contacting policyholders, garages, and centers.
• Negotiate and validate garage release fees per guidelines.
• Complete tasks requested by department management promptly and safely.
• Manage claim settlements and explain outcomes per SLAs.

Skills

Administration

Microsoft Office

Customer service

Telephone manner

Prioritisation

Teamwork

Punctuality

Education

Maths and English

Job description

IAA in Winsford is seeking a proactive Client Services Scheduling Administrator to join our busy team. The role focuses on coordinating vehicle collections, handling queries, and supporting claims processes while delivering excellent customer service.

You will liaise with internal teams, manage portal access, and ensure compliance with GDPR. The position offers a Monday–Friday, 40-hour week with a £27,040 annual salary.