Client Services & Scheduling Administrator

RB Global Inc.; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Job summary

IAA in Winsford is seeking a proactive Client Services Scheduling Administrator to join our busy team. The role focuses on coordinating vehicle collections, handling queries, and supporting claims processes while delivering excellent customer service.

You will liaise with internal teams, manage portal access, and ensure compliance with GDPR. The position offers a Monday–Friday, 40-hour week with a £27,040 annual salary.

Qualifications

• Strong administration and organisational skills.
• Confident using Microsoft Office packages.
• Excellent communication and customer service skills.
• Professional telephone manner.
• Ability to prioritise workloads and work independently.
• Positive attitude and strong team-working skills.
• Reliable and punctual.
• Knowledge of motor vehicles (Desirable).
• Experience in the motor industry (Desirable).
• Good standard of Maths and English.

Responsibilities

• Handle queries from customers, clients, suppliers, and third parties with GDPR compliance.
• General client services administration: scanning, filing, database updates, and portal access management.
• Process client instructions such as uplifts, salvage clearances, and penalties.
• Support claims-related queries, plate retention, finance management, and belongings returns.
• Liaise with internal teams to resolve issues and vehicle collection status.
• Arrange vehicle collections by contacting policyholders, garages, and centers.
• Negotiate and validate garage release fees per guidelines.
• Complete tasks requested by department management promptly and safely.
• Manage claim settlements and explain outcomes per SLAs.

Skills

Administration

Microsoft Office

Customer service

Telephone manner

Prioritisation

Teamwork

Punctuality

Education

Maths and English

Job description

Description

Client Services Scheduling Administrator

• Winsford | Salary: £27,040 per annum | Full-Time | Monday–Friday | 08:30–17:00

About the Role

We are looking for a proactive and organised Client Services Scheduling Administrator to join our busy team in Winsford. This role is ideal for someone with strong administration and customer service skills who enjoys working in a fast-paced environment and delivering excellent support to clients and customers.

You’ll play a key role in coordinating vehicle collections, handling customer and client queries, supporting claims processes, and ensuring service levels are consistently achieved.

Key Responsibilities

• Handle telephone, email, post, and portal-based queries from customers, clients, suppliers, and third parties in a professional manner, ensuring DPA/GDPR compliance at all times.
• Carry out general client services administration, including scanning, filing, database updates, and user account/portal access management.
• Process client instructions such as manual and automated uplifts, salvage clearances, and respond to fines and penalty charge notices.
• Support customers with claims-related queries, cherished plate retention, finance management, and coordination of personal belongings returns.
• Liaise with internal teams (E.g. Client, Operations, Auction, and Scheduling) to resolve issues, including vehicles awaiting sale or collection.
• Arrange vehicle collections by contacting policyholders, holding garages, and repair centres, ensuring accurate information, charges, and driver notes are recorded.
• Negotiate and validate Garage release fees in line with company guidelines, confirming payment methods and obtaining client approval prior to allocation.
• Complete all reasonable tasks requested by department management in a timely, efficient, and safe manner.in a timely, efficient, and safe manner.
• Manage claim settlements, including issuing settlement offers, liaising with customers to explain outcomes, objection handling and ensuring timely and accurate completion in line with SLAs

Skills & Experience

Essential:

• Strong administration and organisational skills
• Confident using Microsoft Office packages
• Excellent communication and customer service skills
• Professional telephone manner
• Ability to prioritise workloads and work independently
• Positive attitude and strong team-working skills
• Reliable and punctual

Desirable:

• Knowledge of motor vehicles
• Previous experience within the motor industry

Qualifications

• Good standard of Maths and English

What We Offer

• Monday–Friday 40 hour week
• Ongoing training and development opportunities
• Free onsite parking
• Uniform and PPE providedTelus Health support
• Employee discounts on Vodafone, vehicle parts, and non-auction vehicles
• One paid volunteering day per year
• 28 days holiday including Bank Holidays
• Pension scheme with 3.5% employer contribution

Additional Information

Please note this role is subject to satisfactory DBS, right to work, and reference checks.

Employer

IAA

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.