Client Services & Sales Administrator – IT MSP

Trident; Brighton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Bupa EAP access

Cycle to Work scheme

Vendor pricing for personal IT

Microsoft Workplace Discount Programme

Social events & Refer-a-Friend bonus

Job summary

Trident is seeking an Internal Sales Administrator to support Relationship Managers by co-managing client accounts and delivering exceptional service. You will be the primary daily point of contact for assigned clients, handling inquiries and coordinating with internal teams to meet client expectations.

The role is permanent and office-based in Brighton. This position offers exposure to proposals, quotations, tenders, and growth opportunities within existing accounts, with a focus on reducing

Qualifications

• Experience in business-to-business account management or customer-facing roles.
• Familiarity with IT products is advantageous.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Serve as a primary daily point of contact for clients, handling inquiries and requests.
• Work closely with Relationship Managers to co-manage client accounts and ensure client satisfaction.
• Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery.
• Assist in preparing proposals, raising quotations, and managing tenders.
• Proactively identify growth opportunities within existing accounts.
• Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets.
• Proactively manage complaints and escalations, working with Relationship Managers, SLT and other internal teams to resolve issues.

Skills

Account management

Customer communication

Organisational skills

Independent decision-making

Analytical thinking

Job description

Trident is seeking an Internal Sales Administrator to support Relationship Managers by co-managing client accounts and delivering exceptional service. You will be the primary daily point of contact for assigned clients, handling inquiries and coordinating with internal teams to meet client expectations.

The role is permanent and office-based in Brighton. This position offers exposure to proposals, quotations, tenders, and growth opportunities within existing accounts, with a focus on reducing