Internal Sales Administrator

Trident; Brighton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Bupa EAP access

Cycle to Work scheme

Vendor pricing for personal IT

Microsoft Workplace Discount Programme

Social events & Refer-a-Friend bonus

Job summary

Trident is seeking an Internal Sales Administrator to support Relationship Managers by co-managing client accounts and delivering exceptional service. You will be the primary daily point of contact for assigned clients, handling inquiries and coordinating with internal teams to meet client expectations.

The role is permanent and office-based in Brighton. This position offers exposure to proposals, quotations, tenders, and growth opportunities within existing accounts, with a focus on reducing

Qualifications

• Experience in business-to-business account management or customer-facing roles.
• Familiarity with IT products is advantageous.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Serve as a primary daily point of contact for clients, handling inquiries and requests.
• Work closely with Relationship Managers to co-manage client accounts and ensure client satisfaction.
• Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery.
• Assist in preparing proposals, raising quotations, and managing tenders.
• Proactively identify growth opportunities within existing accounts.
• Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets.
• Proactively manage complaints and escalations, working with Relationship Managers, SLT and other internal teams to resolve issues.

Skills

Account management

Customer communication

Organisational skills

Independent decision-making

Analytical thinking

Job description

Job Title: Internal Sales Administrator

Location: Office Based - Brighton

Driving License: A full UK driving license is required

Job Type: Permanent, Full-Time

Reports To: Chief Commercial Officer

About Us

At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day.

We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.

Benefits

• 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.
• Access to Bupa Employee Assistance Programme (EAP) for you and your family.
• Cycle to Work scheme.
• Access to vendor pricing for personal IT hardware and software purchases.
• Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.
• Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.

About the Role

The Internal Sales Administrator supports Relationship Managers by co-managing client accounts and delivering exceptional service. Acting as the primary daily point of contact for assigned clients, the role involves managing communications, addressing inquiries, and coordinating with internal teams to meet client expectations. The role aims to reduce the day-to-day workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation.

• Serve as a primary daily point of contact for clients, handling inquiries and requests.
• Work closely with Relationship Managers to co-manage client accounts and ensure client satisfaction.
• Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery.
• Assist in preparing proposals, raising quotations, and managing tenders.
• Proactively identify growth opportunities within existing accounts.
• Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets.
• Proactively manage complaints and escalations, working collaboratively with Relationship Managers, SLT and other internal teams to resolve issues efficiently.

About You

We're looking for an individual who demonstrates strong organisational and support skills, with a positive and professional approach to customer service, and the ability to manage multiple tasks in a busy environment. This position is well suited to someone looking to develop experience in account support, sales operations, or IT administration within an MSP environment

• Proven experience in business-to-business account management or customer-facing roles.
• Familiarity with IT products, services, and the technology landscape (preferred but not essential).
• Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and priorities.
• Independent Decision making. Utilise available tools, information, teams and resources to make informed decisions and demonstrate the ability to take the initiative.
• Communication Skills : Excellent verbal and written communication abilities to engage with clients, stakeholders and internal teams.
• Analytical Skills: Ability to assess client feedback, requests, and opportunities to provide actionable insights.
• Customer Service: A solution-oriented mindset and commitment to providing exceptional service.

Please note this role may be advertised under a different title than that used internally.