Sales Support & CRM Admin — IT MSP

Arc; Basildon; On-site; GBP 24,000 - 32,000; Full time

Job summary

Arc, a UK-based IT MSP, is seeking an Internal Sales Support to keep the sales operation running smoothly. The role provides administrative and process support to the sales team, handling quotations, orders and CRM records to free account managers for client engagement.

You will work across the sales group, ensuring accurate documentation, timely updates, and seamless handovers between teams, with a focus on accuracy, organisation and proactive process improvement.

Qualifications

• Previous experience in a sales support, sales administration, or customer service role, ideally within an IT or MSP environment.
• Strong organisational and administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and competing priorities in a fast-paced environment.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• A proactive, process-driven approach with a genuine interest in supporting business growth.

Responsibilities

• Process customer orders, quotations, and renewals accurately and within agreed timescales.
• Prepare and format proposals, quotes, and sales documentation to a consistent, professional standard.
• Coordinate sales meetings, including scheduling, agenda preparation and minute-taking where required.
• Prepare regular sales reports and pipeline updates for management.
• Maintain accurate and up-to-date records of customer interactions, orders and account details in the CRM/PSA system.
• Monitor data quality within the CRM, flagging gaps or inconsistencies to the relevant account manager.
• Track contract renewal and service dates, providing timely alerts to account managers ahead of expiry.
• Act as a first point of contact for administrative enquiries relating to orders, quotes and CRM records.
• Support account managers with day-to-day administrative tasks to enable them to focus on customer-facing activity.
• Respond to routine customer enquiries where appropriate, escalating to the relevant account manager for anything requiring commercial judgement or relationship ownership.
• Liaise with technical, finance and operations teams to ensure orders and quotes are processed smoothly and information flows correctly between systems.
• Support the onboarding of new orders into delivery teams, ensuring handover information is complete and accurate.

Skills

Sales support

Organisational skills

Attention to detail

Communication skills

Multi-tasking

MS Office (Excel, Outlook)

Tools

HubSpot CRM

Autotask PSA

Job description

Arc, a UK-based IT MSP, is seeking an Internal Sales Support to keep the sales operation running smoothly. The role provides administrative and process support to the sales team, handling quotations, orders and CRM records to free account managers for client engagement.

You will work across the sales group, ensuring accurate documentation, timely updates, and seamless handovers between teams, with a focus on accuracy, organisation and proactive process improvement.