Internal Account Management Team Lead

Trident; Brighton; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

On-demand IT courses

Bupa Employee Assistance Programme

Cycle to Work scheme

Vendor pricing for IT purchases

Microsoft Workplace Discount Programme

Regular social events

Job summary

Trident is seeking an Internal Account Management Team Lead in Brighton. This role combines account management with day-to-day leadership of the IAM team, ensuring outstanding client experiences.

The ideal candidate will have experience in account management and strong relationship-building skills. You will support your team’s development while managing client inquiries and promoting a proactive service culture.

Qualifications

• Experience in account management, customer service, or a client-facing role.
• Previous experience leading, mentoring, or supporting colleagues.
• Confidence working collaboratively across different teams.

Responsibilities

• Acting as a key point of contact for clients and nurturing relationships.
• Supporting Relationship Managers with account management opportunities.
• Coordinating with internal teams to ensure service delivery.

Skills

Client relationship management

Leadership and mentoring

Excellent communication

Organizational skills

Problem-solving skills

Commercial awareness

Job description

Title: Internal Account Management Team Lead

Location: Office based - Brighton

Driving License: A full UK driving license is required

Job Type: Permanent, Full-Time

Reports To: Chief Commercial Officer

About Us

At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day.

We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed.

Benefits

Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance.

• 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days.


• Access to on-demand IT courses, practice tests and virtual labs.


• Access to Bupa Employee Assistance Programme (EAP) for you and your family.


• Cycle to Work scheme.


• Access to vendor pricing for personal IT hardware and software purchases.


• Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions.


• Regular social events, team-building activities, and a Refer-a-Friend bonus scheme.

About You

We're looking for a proactive, organised and customer-focused professional who enjoys building strong client relationships while supporting and motivating others. You'll be confident managing multiple priorities, providing excellent service, and helping colleagues deliver their best work.

You’ll ideally have:

• Experience in account management, customer service, or a client-facing role.


• Previous experience leading, mentoring, coaching, or supporting colleagues.


• Excellent communication and relationship-building skills.


• Strong organisational skills and attention to detail.


• A proactive, solutions-focused approach to problem solving.


• Commercial awareness and the ability to identify opportunities for growth.


• Confidence working collaboratively across different teams.


• A valid UK driving licence.


• Experience within the IT industry (beneficial but not essential).

About the Role

As our Internal Account Management Team Lead, you'll combine hands-on account management with day-to-day leadership of the Internal Account Management (IAM) team. Working closely with Relationship Managers, you'll help deliver an outstanding client experience while supporting the development and success of your team.

Key responsibilities include:

• Acting as a key point of contact for clients and nurturing strong relationships.


• Supporting Relationship Managers with account management and client growth opportunities.


• Coordinating with internal teams to ensure seamless service delivery.


• Managing client enquiries, quotations, renewals and account administration.


• Handling client escalations and driving issues through to resolution.


• Providing leadership, guidance and coaching to the IAM team.


• Helping manage team workloads and priorities to maintain excellent service levels.


• Supporting the onboarding and development of team members.


• Identifying process improvements and promoting best practice across the team.


• Ensuring clients receive a consistent, professional and proactive service.

Success in this role looks like:

• High levels of client satisfaction and retention.


• A motivated, capable and accountable IAM team.


• Strong collaboration with Relationship Managers and operational teams.


• Continuous improvement of processes, efficiency and service quality.

Please note this role may be advertised under a different title than that used internally.