Strategic Client Account Lead

Trident; Brighton; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

33 days annual leave

Wellbeing support (Bupa)

Cycle to Work

Office location near Brighton station

Vendor pricing for IT hardware

Team social events

Job summary

Trident, Brighton-based, is seeking an Internal Account Manager to support Relationship Managers by co-managing client accounts and delivering exceptional service. You will be the primary daily contact for assigned clients, handling inquiries and coordinating with internal teams to meet expectations.

The role aims to reduce the day-to-day workload of Relationship Managers, enabling strategic growth and revenue generation while maintaining strong client relationships.

Qualifications

• Proven experience in business-to-business account management or customer-facing roles.
• Familiarity with IT products, services, and the technology landscape (preferred but not essential).
• Excellent communication and relationship-building abilities.

Responsibilities

• Serve as a primary daily point of contact for clients, handling inquiries and requests.
• Co-manage client accounts with Relationship Managers to ensure client satisfaction.
• Build relationships with key decision-makers and document client needs for tailored solutions.
• Coordinate with internal departments to ensure seamless service delivery.
• Attend remote and onsite meetings as required; act as a liaison between clients and internal teams.
• Identify opportunities to promote products and services and assist in proposals and tenders.

Skills

Account management

Customer-facing

Communication

Analytical skills

Organisational skills

Independent decision making

IT product knowledge

CRM systems

Tools

CRM systems

Job description

Trident, Brighton-based, is seeking an Internal Account Manager to support Relationship Managers by co-managing client accounts and delivering exceptional service. You will be the primary daily contact for assigned clients, handling inquiries and coordinating with internal teams to meet expectations.

The role aims to reduce the day-to-day workload of Relationship Managers, enabling strategic growth and revenue generation while maintaining strong client relationships.