IAM Team Lead – Client Accounts

Trident

Brighton

On-site

GBP 35,000 - 55,000

Full time

8 days ago

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Benefits offered by this job

33 days of annual leave

Access to IT courses

Employee Assistance Program

Cycle to Work scheme

Vendor pricing for IT purchases

Microsoft discounts

Central office location

Regular social events

Refer a friend bonus

Job summary

Trident is seeking an Internal Account Manager & Team Lead for their Brighton office. This role combines account management with leadership responsibilities, ensuring exceptional service delivery to clients.

The successful candidate will manage client relationships while supporting the IAM team’s development and workflow. Key responsibilities include acting as a liaison between clients and internal teams, identifying growth opportunities, and leading a team focused on client satisfaction.

Qualifications

Proven experience in business-to-business account management or customer-facing roles.
Experience in team leadership, supervision, coaching or supporting colleagues is desirable.
Familiarity with IT products, services and the technology landscape is preferred but not essential.

Responsibilities

Serve as a primary daily point of contact for clients, handling inquiries and requests.
Coordinate with internal departments to ensure seamless service delivery.
Support Relationship Managers in identifying opportunities for accounts.
Maintain accurate and up-to-date client records.