IAM Team Lead: Client Accounts & Growth

Trident; Brighton; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

On-demand IT courses

Bupa Employee Assistance Programme

Cycle to Work scheme

Vendor pricing for IT purchases

Microsoft Workplace Discount Programme

Regular social events

Job summary

Trident is seeking an Internal Account Management Team Lead in Brighton. This role combines account management with day-to-day leadership of the IAM team, ensuring outstanding client experiences.

The ideal candidate will have experience in account management and strong relationship-building skills. You will support your team’s development while managing client inquiries and promoting a proactive service culture.

Qualifications

• Experience in account management, customer service, or a client-facing role.
• Previous experience leading, mentoring, or supporting colleagues.
• Confidence working collaboratively across different teams.

Responsibilities

• Acting as a key point of contact for clients and nurturing relationships.
• Supporting Relationship Managers with account management opportunities.
• Coordinating with internal teams to ensure service delivery.

Skills

Client relationship management

Leadership and mentoring

Excellent communication

Organizational skills

Problem-solving skills

Commercial awareness

Job description

Trident is seeking an Internal Account Management Team Lead in Brighton. This role combines account management with day-to-day leadership of the IAM team, ensuring outstanding client experiences.

The ideal candidate will have experience in account management and strong relationship-building skills. You will support your team’s development while managing client inquiries and promoting a proactive service culture.