Client Services & Office Coordinator (Trades)

The Admin House; Crawley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Training and development

Growth opportunities

Collaborative environment

Job summary

The Admin House in Crawley is seeking an Office Administrator / Customer Service Coordinator to join our Three Bridges office. This is a varied, office-based role supporting multiple businesses with day-to-day admin tasks, quotations, invoicing and customer communications.

You will manage diaries, answer calls, and ensure a professional service through strong organisation and proactive problem-solving. Ideal candidates have experience in admin or customer service, a friendly, can-do attitude and

Qualifications

• Previous experience in an administrative, customer service or office-based role.
• Excellent telephone manner and strong communication skills.
• The ability to multitask and manage competing priorities.
• Strong organisational skills and excellent attention to detail.
• A proactive attitude and willingness to take ownership of tasks.
• The ability to work independently and as part of a small, supportive team.

Responsibilities

• Answering incoming telephone calls professionally on behalf of multiple businesses.
• Managing customer enquiries, emails and general correspondence.
• Scheduling appointments, booking engineers and managing diaries.
• Preparing and issuing quotations, invoices and customer communications.
• Following up on outstanding quotations, invoices and customer enquiries.
• Liaising with engineers, customers, suppliers and contractors.
• Updating customer records and managing CRM systems.
• Coordinating jobs and ensuring customers are kept informed of progress.
• Handling customer queries and resolving issues efficiently.
• Supporting general office administration and daily business operations.
• Identifying opportunities to improve processes and provide a better service to our clients.

Skills

Telephone etiquette

Communication skills

Multitasking

Organisational skills

Tools

Microsoft Office

CRM software

Job description

The Admin House in Crawley is seeking an Office Administrator / Customer Service Coordinator to join our Three Bridges office. This is a varied, office-based role supporting multiple businesses with day-to-day admin tasks, quotations, invoicing and customer communications.

You will manage diaries, answer calls, and ensure a professional service through strong organisation and proactive problem-solving. Ideal candidates have experience in admin or customer service, a friendly, can-do attitude and