Proactive Sales Support Specialist

Talented People; Crawley; On-site; GBP 28,000 - 32,000; Full time

Job summary

Talented People is recruiting a Sales Support Administrator for a permanent role based in Crawley. This position offers variety, with opportunities to develop knowledge, build confidence and become a key part of the team as the business grows.

You will prepare accurate quotations, process orders, coordinate delivery dates, and handle customer enquiries by phone and email, contributing to team efficiency and service quality.

Qualifications

• Previous experience in sales support, office administration, order processing or customer service would be advantageous.
• Proactive and enthusiastic approach, with the confidence to use their own initiative.
• Genuine willingness to learn new skills, develop their knowledge and take on new responsibilities.
• Ability to recognise priorities and identify tasks that need attention without always needing direction.
• Strong organisational skills and the ability to manage a varied workload.
• Excellent attention to detail and a commitment to producing accurate work.
• Confident and professional communication skills, both written and verbal.
• Good working knowledge of Microsoft Office and the ability to learn new systems.
• Willingness to support colleagues and contribute to the wider success of the team.
• A positive, motivated approach with a genuine desire to do well and develop within the business.

Responsibilities

• Preparing and issuing accurate customer quotations, working closely with the sales team.
• Processing customer purchase orders and maintaining accurate order records.
• Coordinating delivery dates with colleagues and suppliers, keeping customers updated.
• Following up on outstanding quotations, orders and delivery queries.
• Managing customer service enquiries via telephone and email, taking ownership through to resolution.
• Providing day-to-day administrative support to the sales team and assisting with customer account queries.
• Maintaining accurate customer information and records within internal systems.
• Liaising with internal departments to ensure orders are processed and progressed efficiently.
• Identifying opportunities to improve administrative processes and support team efficiency.

Skills

Sales support

Office administration

Order processing

Customer service

Microsoft Office

Attention to detail

Tools

Microsoft Office

Job description

Talented People is recruiting a Sales Support Administrator for a permanent role based in Crawley. This position offers variety, with opportunities to develop knowledge, build confidence and become a key part of the team as the business grows.

You will prepare accurate quotations, process orders, coordinate delivery dates, and handle customer enquiries by phone and email, contributing to team efficiency and service quality.