Dynamic Office Administrator & Customer Coordinator

Confidential; Three Bridges; On-site; GBP 20,000 - 28,000; Full time

Job summary

The Admin House is hiring an Office Administrator / Customer Service Coordinator to join our Three Bridges team. The role supports multiple trades-focused businesses, handling calls, emails and diary management to ensure professional customer service and smooth day-to-day operations.

We value initiative, reliability and the ability to manage competing priorities in a busy, office-based environment. If you are organised and personable, we’d love to hear from you.

Qualifications

• Previous experience in an administrative or customer service role.
• Excellent telephone manner and strong communication skills.
• Ability to multitask and manage competing priorities.
• Professional, friendly and proactive approach.

Responsibilities

• Answering incoming telephone calls professionally on behalf of multiple businesses.
• Managing customer enquiries, emails and general correspondence.
• Scheduling appointments, booking engineers and managing diaries.
• Preparing and issuing quotations, invoices and customer communications.
• Following up on outstanding quotations and invoices.
• Liaising with engineers, customers, suppliers and contractors.
• Updating customer records and managing CRM systems.
• Coordinating jobs and keeping customers informed of progress.
• Handling customer queries and resolving issues efficiently.
• Supporting general office administration and daily operations.
• Identifying opportunities to improve processes and service delivery.

Skills

Telephone handling

Communication skills

Multitasking

Organisation

Attention to detail

MS Office

Tools

Microsoft Office

Job description

The Admin House is hiring an Office Administrator / Customer Service Coordinator to join our Three Bridges team. The role supports multiple trades-focused businesses, handling calls, emails and diary management to ensure professional customer service and smooth day-to-day operations.

We value initiative, reliability and the ability to manage competing priorities in a busy, office-based environment. If you are organised and personable, we’d love to hear from you.