Office Administrator / Customer Service Coordinator

Confidential; Three Bridges; On-site; GBP 20,000 - 28,000; Full time

Job summary

The Admin House is hiring an Office Administrator / Customer Service Coordinator to join our Three Bridges team. The role supports multiple trades-focused businesses, handling calls, emails and diary management to ensure professional customer service and smooth day-to-day operations.

We value initiative, reliability and the ability to manage competing priorities in a busy, office-based environment. If you are organised and personable, we’d love to hear from you.

Qualifications

• Previous experience in an administrative or customer service role.
• Excellent telephone manner and strong communication skills.
• Ability to multitask and manage competing priorities.
• Professional, friendly and proactive approach.

Responsibilities

• Answering incoming telephone calls professionally on behalf of multiple businesses.
• Managing customer enquiries, emails and general correspondence.
• Scheduling appointments, booking engineers and managing diaries.
• Preparing and issuing quotations, invoices and customer communications.
• Following up on outstanding quotations and invoices.
• Liaising with engineers, customers, suppliers and contractors.
• Updating customer records and managing CRM systems.
• Coordinating jobs and keeping customers informed of progress.
• Handling customer queries and resolving issues efficiently.
• Supporting general office administration and daily operations.
• Identifying opportunities to improve processes and service delivery.

Skills

Telephone handling

Communication skills

Multitasking

Organisation

Attention to detail

MS Office

Tools

Microsoft Office

Job description

Office Administrator / Customer Service Coordinator The Admin House

Location: Three Bridges, Crawley (Office-Based)
Job Type: Full-Time
Working Hours: Monday to Friday, with potential Saturday working
Salary: Competitive, dependent on experience

About The Admin House

The Admin House is a growing and ambitious business providing professional administrative and office support services to companies across the trade and service industries.

We work closely with heating engineers, plumbers, electricians, air conditioning specialists and other trade professionals, taking care of their day-to-day administration so they can focus on running and growing their businesses.

We're not your typical administration company. We pride ourselves on becoming a trusted extension of our clients' businesses, delivering exceptional customer service, building strong relationships and taking ownership of tasks to ensure everything runs smoothly.

As we continue to grow, we're looking for a motivated, enthusiastic and highly organised individual to join our team at our Three Bridges office.

The Role

This is a varied, fast-paced position where no two days are the same.

You’ll be responsible for supporting multiple businesses, managing their day-to-day administrative requirements and ensuring their customers receive a professional, friendly and efficient service.

We’re looking for someone who can think on their feet, use their initiative and confidently manage their workload without needing constant supervision.

Key Responsibilities

• Answering incoming telephone calls professionally on behalf of multiple businesses.
• Managing customer enquiries, emails and general correspondence.
• Scheduling appointments, booking engineers and managing diaries.
• Preparing and issuing quotations, invoices and customer communications.
• Following up on outstanding quotations, invoices and customer enquiries.
• Liaising with engineers, customers, suppliers and contractors.
• Updating customer records and managing CRM systems.
• Coordinating jobs and ensuring customers are kept informed of progress.
• Handling customer queries and resolving issues efficiently.
• Supporting general office administration and daily business operations.
• Identifying opportunities to improve processes and provide a better service to our clients.

About You

We’re particularly interested in candidates who have previous experience working within the plumbing, heating, electrical, construction or property maintenance industries.

However, industry experience is not essential. We welcome applications from individuals with strong administrative and customer service backgrounds who demonstrate the right attitude, initiative and willingness to learn.

The ideal candidate will have:

• Previous experience in an administrative, customer service or office-based role.
• Excellent telephone manner and strong communication skills.
• The ability to multitask and manage competing priorities.
• Strong organisational skills and excellent attention to detail.
• Confidence using computers, email systems and Microsoft Office.
• A proactive attitude and willingness to take ownership of tasks.
• The ability to work independently and as part of a small, supportive team.
• A professional, friendly and positive approach.
• The ability to remain calm and organised in a busy working environment.

What We Offer

• The opportunity to join a growing business with exciting plans for the future.
• A friendly, supportive and collaborative working environment.
• A varied role with exposure to multiple businesses and industries.
• Training and opportunities to develop new skills.
• The opportunity to take on additional responsibilities as the business grows.
• A workplace where initiative, reliability and hard work are genuinely valued.

Why Join The Admin House?

At The Admin House, we believe great administration is about much more than answering phones and sending emails.

Our clients rely on us to help keep their businesses organised, their customers happy and their operations running efficiently.

We’re looking for someone who wants to become an important part of that service someone who takes pride in their work, enjoys solving problems and wants to make a real difference.

If you’re organised, confident, enthusiastic and looking for a role where your contribution truly matters, we’d love to hear from you.