Client Services Manager: Growth & Retention Leader

Certification Europe; Tonbridge and Malling; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Amtivo Group seeks a commercially driven Client Services Manager to lead one UK client-account squad in a hybrid Kings Hill setting. You will coach Senior Account Managers and Account Managers, guiding the team to improve retention (NDR) and cross-sell growth while not managing a personal portfolio.

The role emphasizes building a high-performing culture, delivering service excellence, and collaborating with Sales, Marketing and Finance to optimize client outcomes.

Qualifications

• Proven experience leading account management or client service teams.
• Strong track record of client retention and revenue growth.
• Demonstrated ability to coach and develop high-performing teams.
• Commercially astute with ability to balance retention and growth priorities.

Responsibilities

• Lead and grow your squad, owning NDR and cross-sell performance.
• Drive retention and growth through proactive client engagement and pipeline visibility.
• Coach and develop talent with structured career progression.
• Own commercial performance and ensure targets are met or exceeded.
• Run an effective operating rhythm with regular planning and reviews.
• Collaborate across Sales, Marketing, Finance, Compliance and Operations.

Skills

Leadership

Account Management

Client Retention

Coaching

Stakeholder Management

Commercial Acumen

Relationship Management

Tools

CRM software

Job description

Amtivo Group seeks a commercially driven Client Services Manager to lead one UK client-account squad in a hybrid Kings Hill setting. You will coach Senior Account Managers and Account Managers, guiding the team to improve retention (NDR) and cross-sell growth while not managing a personal portfolio.

The role emphasizes building a high-performing culture, delivering service excellence, and collaborating with Sales, Marketing and Finance to optimize client outcomes.