Client Services Manager

TN United Kingdom; Leek; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Client Services Manager to oversee the full client experience in domiciliary care. This full-time role involves managing client relationships, ensuring high-quality service delivery, and leading a compassionate team. The position requires excellent communication skills and a passion for person-centered care. You will be part of a supportive environment that values quality and innovation, with opportunities for professional growth. Join a team that is committed to making a positive impact in the lives of individuals and their families in the community.

Benefits

Monthly Bonus Scheme

Refer a Friend Scheme

On-call Payments

Access to Blue Light Card Discounts

Mileage Reimbursement

Qualifications

• Experience managing clients in the care sector.
• Strong leadership and communication skills.
• Proficient in IT systems and virtual communication.

Responsibilities

• Manage ongoing care for clients with a focus on person-centered support.
• Conduct appraisals and maintain accurate client records.
• Build positive relationships with clients and their families.

Skills

Communication Skills

Interpersonal Skills

Leadership

IT Proficiency

Knowledge of Care Regulations

Education

Experience in the Care Sector

Tools

Microsoft Office

Google Suite

Home Instead Software

People Planner

Job description

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Home Instead Leek & Moorlands is a leading domiciliary care provider, offering a range of services to individuals aged 18 and above, helping them to live independently in their own homes for longer.

We are currently recruiting for a Client Services Manager responsible for the full client experience, from onboarding new clients to ensuring existing clients receive high-quality service.

This role is full-time at our Leek office, working Monday to Friday, 9 am - 5 pm. Occasional out-of-hours work is required, with pay provided. You will also be part of an on-call rota, for which you will receive additional pay.

Your responsibilities include:

• Managing clients and their ongoing care with a focus on person-centered support.
• Providing line management to the Care Quality Team.
• Conducting appraisals, supervision, return-to-work meetings, support visits, and competency assessments for Care Professionals.
• Consulting with new clients, completing assessments, and managing all necessary paperwork.
• Creating, updating, and auditing care plans, activity logs, and MARs, and assisting with digital care planning.
• Maintaining accurate client records using Home Instead software and People Planner.
• Introducing clients and Care Professionals.
• Building and maintaining positive relationships with clients, their families, and other professionals involved in care.
• Conducting client reviews and taking appropriate actions.
• Deputising for the Registered Care Manager when needed.

Who We're Looking For:

• Experience in the care sector with similar responsibilities.
• Excellent communication and interpersonal skills.
• A passion for delivering high-quality, person-centered care.
• Knowledge of relevant regulations and standards.
• Ability to lead and inspire a team with compassion and professionalism.
• Proficiency in IT systems, including Microsoft Office or Google Suite, and virtual communication platforms; willingness to learn new technologies.
• Comfortable driving around the Leek & Moorlands area for visits.
• Being a driver with access to a car is essential; Business Class One insurance is required.
• Mileage paid at 45p per mile.
• Monthly bonus scheme.
• Refer a friend scheme.
• Additional on-call payments.
• Working in a CQC-rated 'Good' office.
• Access to Blue Light Card and Home Instead discounts.